Technology Systems Specialist

Sanford; Beaver Dam (WI); On-site; USD 33,000 - 52,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, seeks a technology-support specialist to assist guests and team members with devices and systems across clinical and non-clinical settings. You will troubleshoot, educate on best practices, and maintain Sanford technology standards on-site.

Role requires strong communication, problem-solving, and a passion for excellent customer service, with duties spanning patient rooms, departments, and facilities as needed.

Qualifications

• Associate's degree required; leadership may consider 3 years of applicable experience in customer service and technology.
• 2 years experience in technical support or customer service preferred.
• Valid Driver's License required; must maintain a good driving record.

Responsibilities

• Approach customers with knowledge, empathy and happiness to provide an exceptional experience.
• Troubleshoot and replace company-owned devices; advise on best practices and productivity tips.
• Communicate across generations and departments to meet customer needs.
• Provide on-site support in multiple clinical and non-clinical areas.

Skills

Customer service

Technical support

Communication skills

Education

Associate's degree

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $24.00 - $38.50

Union Position

No

Department Details

Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem‑solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.

Job Description

Approach customers with knowledge, empathy, tech‑savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on‑site support in multiple clinical and non‑clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end‑user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

• Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.
• 2 years experience in technical support or customer service preferred.
• Valid Driver's License required. Must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].