On-site Technician Associate

EY Nigeria; California; On-site; USD 32,000 - 48,000; Full time

Job summary

EY is seeking an on-site technical support professional to join the Los Angeles area team, with occasional travel to client sites. You will own AV and IT support duties to keep operations running and customers supported.

You will troubleshoot Windows and Mac environments, manage ServiceNow tickets, support Teams and Surface Hub devices, and assist with event and meeting setups. Some after-hours support may be required.

Qualifications

• 2+ years of on-site technical support experience or related degree.
• Experience with Windows and Mac OS and MS applications.
• Strong AV knowledge including Surface Hub, Crestron, Teams Rooms.

Responsibilities

• Provide on-site technical support for Windows, Mac and AV systems.
• Troubleshoot PC, MAC, AV and network issues and manage ServiceNow tickets.
• Support Microsoft applications and conferencing tools including Teams and Surface Hub.
• Install, configure, relocate and troubleshoot printers and AV hardware.
• Assist with event and meeting support and travel to client sites as needed.
• Offer VIP or white glove support and remote hands assistance guided by the network operations team.

Skills

Customer service

Problem solving

Communication

Travel willingness

Education

Related degree in IT/CS

Tools

ServiceNow

Teams

Surface Hub

Job description

About the role

EY is a professional services firm and the role sits on on-site technical support, primarily in the Los Angeles area with some travel. The position owns audio visual and IT support duties to keep operations running and customers supported.

What you'll do

• Provide on-site technical support for Windows and Mac environments and AV systems
• Troubleshoot PC, MAC, AV and network connectivity issues and manage tickets in ServiceNow
• Support Microsoft applications and conferencing tools including Teams and Surface Hub devices
• Install, configure, relocate and troubleshoot printers and AV hardware
• Assist with event and meeting support and travel to client sites as needed
• Offer VIP or white glove support and remote hands assistance guided by the network operations team

What they're looking for

• 2+ years of on-site technical support experience or related degree
• Experience with Windows and Mac operating systems and MS applications
• Strong AV knowledge including Surface Hub, Crestron, Teams Rooms and related equipment
• Problem solving, multi-tasking and excellent customer service skills
• Ability to work in a fast paced environment and communicate clearly
• Willingness to travel occasionally and support after-hours as needed

For applicants in Nigeria

• The listing states eligibility as in_nigeria, indicating Nigeria as a potential location; the main role location is Los Angeles with travel as needed
• The listing does not specify a timezone requirement; confirm before interviewing
• The listing does not specify whether the role is contractor or employee; confirm during interview
• Pay currency or range is provided in US dollars for US offices; Nigeria-specific pay details are not stated