On-Site Team Coach: Call Center Performance

Afni, Inc.; Tucson (AZ); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Zusammenfassung

Afni, Inc. is seeking a Virtual Project Coach to supervise and develop a team of customer service agents supporting a fast-paced telecommunications program. The role emphasizes coaching, clear expectations, and accountability while ensuring strong employee engagement.

The position is on-site at the Tucson, AZ call center and requires leadership experience in a call center setting. You will monitor performance, provide guidance, and collaborate with management to drive results.

Qualifikationen

• Direct people leadership experience in a call center or high-volume, metric-driven environment.
• Experience coaching employees to KPIs and improving performance.
• Ability to manage multiple priorities and drive results.

Aufgaben

• Coach and develop a team of 15+ agents to achieve performance goals.
• Supervise a high-volume customer service team in a call center.
• Provide ongoing feedback and development planning to improve effectiveness.

Kenntnisse

People leadership

Coaching

Communication

Problem solving

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Afni, Inc. is seeking a Virtual Project Coach to supervise and develop a team of customer service agents supporting a fast-paced telecommunications program. The role emphasizes coaching, clear expectations, and accountability while ensuring strong employee engagement.

The position is on-site at the Tucson, AZ call center and requires leadership experience in a call center setting. You will monitor performance, provide guidance, and collaborate with management to drive results.