On-Site Call Center Operations Leader

Afni, Inc.; Tucson (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and incentives

Comprehensive benefits (medical,Dental

401(k) with company match

Paid time off and holidays

Training and career development

Internal advancement

Inclusive culture

Meaningful impact for clients and社区

Job summary

Afni, Inc. in Tucson, AZ is seeking an On-site Operations Manager to lead KPI-driven performance, manage a team of Project Coaches, and drive customer service excellence while ensuring profitability in a fast-paced contact center.

You will partner with cross-functional teams, develop leadership, and promote a culture of outstanding service while aligning staffing, processes, and budgets with client expectations.

Qualifications

• Bachelor's degree or 3–5 years of relevant customer service/sales experience in a call center environment.
• Experience in a high volume and metric-driven environment is preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Lead a team of Operations Project Coaches.
• Foster leadership development and provide coaching and performance feedback.
• Manage center resources, budgets, and KPI achievement.
• Coordinate policy communication between corporate, staff, and client.

Skills

Communication

Leadership

Collaboration

Budgeting

Scheduling

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Afni, Inc. in Tucson, AZ is seeking an On-site Operations Manager to lead KPI-driven performance, manage a team of Project Coaches, and drive customer service excellence while ensuring profitability in a fast-paced contact center.

You will partner with cross-functional teams, develop leadership, and promote a culture of outstanding service while aligning staffing, processes, and budgets with client expectations.