On-Site Systems & Course Operations Specialist

Kansas State University; Manhattan (KS); On-site; USD 26,000 - 28,000; Full time

Job summary

Kansas State University’s KCCTO is hiring a System Support Specialist to join the team on-site in Kansas. The role supports customer communications, data input, and logistical help for program and system-building efforts, reporting to the Associate Director of Programs.

Key duties include managing course processing, invoicing, scholarship processing, event registrations, and coordinating with training partners. The position emphasizes strong customer service and teamwork in a state-wide program.

Qualifications

• High school diploma (or equivalent).
• Two years of relevant experience.
• Requirements may be met through a combination of education and experience.
• Associate’s degree or higher preferred.
• Familiarity with the early childhood field, licensed childcare preferred.
• Experience with Salesforce CRM.
• Strong attention to detail and problem solving.
• Ability to manage multiple tasks and priorities.
• Ability to type with speed and accuracy.
• Proficiency in Microsoft Office and web-based applications.
• Professional, courteous and responsive customer service skills.
• Skilled at working independently as well as in a team.

Responsibilities

• Manage course processing, to include registration, emailing course information to participants, communication with trainer, managing participant uploads to Canvas, processing completions, compiling evaluation summaries.
• Monitor workflow for course approvals.
• Manage invoices, payments, and refunds.
• Support systems building collaboration efforts, including the Workforce Development Advisory Group, the Registry Governance Board, and the KCCTO Board of Directors.
• Process scholarship applications, including verifying eligibility and other documentation, awarding, and issuing scholarships to applicants or training organizations.
• Manage unique event registration, including development of registration forms, monitoring of registration completion, and communication with training partner.
• Answer phone requests from customers, collect relevant information, create cases, and assign appropriately.
• Assist in managing the organization’s email account, responding to web inquiries and rerouting messages to the appropriate staff.
• Manage logistics for meetings, including securing locations, planning meals, and recording minutes.
• Provide a positive customer service experience.

Skills

CRM tools

Customer service

Multitasking

Typing speed

Microsoft Office

Education

High school diploma

Associate’s degree or higher

Tools

Salesforce

Job description

Kansas State University’s KCCTO is hiring a System Support Specialist to join the team on-site in Kansas. The role supports customer communications, data input, and logistical help for program and system-building efforts, reporting to the Associate Director of Programs.

Key duties include managing course processing, invoicing, scholarship processing, event registrations, and coordinating with training partners. The position emphasizes strong customer service and teamwork in a state-wide program.