System Support Specialist

Kansas State University; Manhattan (KS); On-site; USD 26,000 - 28,000; Full time

Job summary

Kansas State University’s KCCTO is hiring a System Support Specialist to join the team on-site in Kansas. The role supports customer communications, data input, and logistical help for program and system-building efforts, reporting to the Associate Director of Programs.

Key duties include managing course processing, invoicing, scholarship processing, event registrations, and coordinating with training partners. The position emphasizes strong customer service and teamwork in a state-wide program.

Qualifications

• High school diploma (or equivalent).
• Two years of relevant experience.
• Requirements may be met through a combination of education and experience.
• Associate’s degree or higher preferred.
• Familiarity with the early childhood field, licensed childcare preferred.
• Experience with Salesforce CRM.
• Strong attention to detail and problem solving.
• Ability to manage multiple tasks and priorities.
• Ability to type with speed and accuracy.
• Proficiency in Microsoft Office and web-based applications.
• Professional, courteous and responsive customer service skills.
• Skilled at working independently as well as in a team.

Responsibilities

• Manage course processing, to include registration, emailing course information to participants, communication with trainer, managing participant uploads to Canvas, processing completions, compiling evaluation summaries.
• Monitor workflow for course approvals.
• Manage invoices, payments, and refunds.
• Support systems building collaboration efforts, including the Workforce Development Advisory Group, the Registry Governance Board, and the KCCTO Board of Directors.
• Process scholarship applications, including verifying eligibility and other documentation, awarding, and issuing scholarships to applicants or training organizations.
• Manage unique event registration, including development of registration forms, monitoring of registration completion, and communication with training partner.
• Answer phone requests from customers, collect relevant information, create cases, and assign appropriately.
• Assist in managing the organization’s email account, responding to web inquiries and rerouting messages to the appropriate staff.
• Manage logistics for meetings, including securing locations, planning meals, and recording minutes.
• Provide a positive customer service experience.

Skills

CRM tools

Customer service

Multitasking

Typing speed

Microsoft Office

Education

High school diploma

Associate’s degree or higher

Tools

Salesforce

Job description

About This Role

The Kansas Child Care Training Opportunities (KCCTO) team, within the College of Health and Human Sciences, is looking to hire a System Support Specialist to join their team. This position will work as part of a team to manage customer communications, assist with professional development supports, input data, and provide logistical support for team and systems building efforts. This position reports to KCCTO’s Associate Director of Programs.

Specific duties include, but are not limited to:

• Manage course processing, to include management of registration, emailing course information to participants, communication with trainer, managing participant uploads to Canvas, processing completions, compiling evaluation summaries
• Monitor workflow for course approvals
• Manage invoices, payments, and refunds
• Support systems building collaboration efforts, including the Workforce Development Advisory Group, the Registry Governance Board, and the KCCTO Board of Directors
• Process scholarship applications, including verifying eligibility and other documentation, awarding, and issuing scholarships to applicants or training organizations
• Manage unique event registration, including development of registration forms, monitoring of registration completion, and communication with training partner
• Answer phone requests from customers, collect relevant information, create cases, and assign appropriately
• Assist in managing the organization’s email account, responding to web inquiries and rerouting messages to the appropriate staff
• Manage logistics for meetings, including securing locations, planning meals, and recording minutes
• Provide a positive customer service experience

About Us

Kansas Child Care Training Opportunities, Inc. (KCCTO) is a state-wide training office dedicated to providing quality, accessible, professional development opportunities to family childcare providers, childcare center staff, and other early education professionals throughout Kansas. KCCTO is a sponsored project of Kansas State University and the College of Health and Human Sciences. The mission of KCCTO is to ensure high-quality early education and care through professional development and support for those who work with and on behalf of young children. KCCTO is the current contracted agency by the Kansas Department for Children and Families (DCF) for the Infant-Toddler Specialist Network, the Early Childhood Workforce Professional Development Program, and the workforce registry, Cape.

The College of Health and Human Sciences inspires and prepares passionate and caring individuals for a meaningful life and career that promotes human well-being in the areas of consumer sciences, health sciences, and human sciences. Home to 16 undergraduate and 22 graduate programs, we provide students with the education and skills needed to make an impact in the lives of individuals, families, and communities.

Worksite Description

This position is on-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• High school diploma (or equivalent)
• Two years of relevant experience
• Requirements may be met through a combination of education and experience

Preferred Qualifications:

• Associate’s degree or higher
• Familiarity with the early childhood field, specifically licensed childcare
• Experience with customer relationship management (CRM) tools, such as Salesforce
• Strong attention to detail and ability to problem solve
• Ability to manage multiple tasks and priorities
• Ability to type with speed and accuracy
• Proficiency in Microsoft Office and web-based applications
• Professional, courteous and responsive customer service skills
• Skilled at working independently as well as in a team

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Application Window

Applications close on: November 11, 2026

Anticipated Hiring Pay Range

$19.23 - $20.68 per hour