On-site Support Technician

Ronald Copley Information Services; Columbus (OH); On-site; USD 34,000 - 55,000; Part time

Job summary

Ronald Copley Information Services (RCIS) seeks a part-time contractor to provide on-site IT support at client sites in Columbus, OH. The role includes diagnosing workstation, server, and printer issues, updating manuals, and coordinating with RCIS staff. A professional appearance and strong communication are essential.

The position is 1099 per-job with time tracking for billing. Contractors may be required to file a W-9 prior to payment.

Qualifications

• Troubleshoot workstation, server, printer, and IT equipment issues.
• Strong communication with support staff and clients.
• Read and update technical documentation as needed.
• Dress professionally for an office environment.

Responsibilities

• Troubleshoot servers, workstations, printers, and IT equipment at client sites.
• Collaborate with RCIS support technicians and dispatchers in-person and over the phone.
• Accurately track time spent on tasks for billing purposes.
• Read and update technical documentation as needed.

Skills

Troubleshooting

Communication

Documentation

Professional appearance

Tools

Zendesk

Podio

Google Apps for Business

Job description

RCIS is looking for a contractor to provide on-site support and troubleshooting services at client sites.

Technicians must be able to troubleshoot workstation issues, read and update technical documentation, dress professionally, and communicate with other support staff.

This will be a part-time (1099) position on a per-job basis. In compliance with tax regulations, contractors may be required to file a W-9 with RCIS prior to recieving payment.

Roles and responsibilities for this position include:

• Troubleshooting servers, workstations, printers, and other IT equipment issues
• Collaborating with other RCIS support technicians and dispatchers in-person and over the phone
• Accurately tracking time spent on tasks for billing purposes
• Reading and updating technical documentation as needed
• Dressing professionally for an office environment

An ideal candidate for this position may possess the following skills:

• High level of computer competency
• Strong critical thinking, communication, and troubleshooting skills
• Familiarity or ability to learn in-house IT applications such as Zendesk, Podio, and Google Apps for Business