DANVILLE, IL - DESKTOP SUPPORT TECHNICIAN

Heunets Inc; Danville (IL); On-site; USD 28,000 - 41,000; Part time

Job summary

Heunets Inc. in Danville, IL is seeking a skilled Desktop Support Technician to join as a 1099 independent contractor.

You will provide day-to-day onsite desktop support, assist users with hardware and software issues, and document steps in our ticketing system. Ideal candidates have at least 18 months IT experience, strong Windows and Active Directory skills, familiarity with MS Office 365, and the ability to communicate clearly with users and collaborate across shifts to ensure consistent IT

Qualifications

• Must have IT experience and knowledge of Windows operating systems.
• Proficient in Active Directory and Group Policy Objects (GPOs).
• Experience with MS Office 365, PC hardware installation and troubleshooting.
• Familiarity with antivirus solutions and enterprise security practices.
• Experience with helpdesk ticketing systems and documenting resolutions.
• Knowledge of Mac OS basics to support Apple users.
• Experience with mobile device management (iOS/Android) and encryption tools.
• Strong analytical, troubleshooting, and problem-solving abilities.

Responsibilities

• Provide first/second level support and resolve customer issues.
• Coordinate with third-party vendors for complex AV issues.
• Communicate issue status and resolutions in a timely manner.
• Maintain accurate ticket updates for all incidents.
• Install and troubleshoot Windows OS versions and Office suite.
• Support printers, PCs, laptops, and peripherals.
• Perform routine preventive maintenance and repairs.
• Diagnose network connectivity and workstation hardware/software problems.
• Apply broad IT knowledge across networks, servers, AV, and telecoms.
• Be flexible to work in a project-based environment and handle other duties as assigned.

Skills

IT experience

Windows support

Active Directory

GPOs

MS Office 365

PC hardware installation

antivirus solutions

helpdesk ticketing systems

Mac OS knowledge

Mobile device management

Enterprise encryption

Troubleshooting

Analytical skills

Multitasking

Prioritization

Communication

Teamwork

Adaptability

Education

Computer science background

Job description

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

RESPONSIBILITIES

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.

Ideal candidates must have the following qualifications and skills.

• Background knowledge in Computer science or any related field.
• Minimum of 18 months of IT experience.
• Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
• Basic knowledge of Mac operating system, to support Apple pc users.
• Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.