Equipment Customer Service Leader

Konecranes; Springfield (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match from day one

profit sharing

identity theft protection

accident insurance

travel insurance

Job summary

Konecranes is seeking a Customer Service Manager for Equipment to lead the customer service team, ensure smooth order processing, and enhance overall customer satisfaction. The role focuses on coaching staff, improving processes and maintaining strong customer relationships across departments.

The ideal candidate will have a bachelor’s degree and 1–3 years in sales or customer service, with organizational and process-management skills and experience with SAP.

Qualifications

• Bachelor’s degree required.
• 1–3 years experience in sales or customer service.
• Strong organizational and process-management abilities.
• Self-starter able to hold self and team accountable.

Responsibilities

• Manage and coach equipment, parts, technical support and warranty customer service activities and personnel.
• Develop knowledge across product, system, application and industry to grow the team.
• Monitor quotations, orders, claims, backlog and AR to keep processes smooth.
• Implement policies and tools to improve efficiency, responsiveness and customer experience.
• Build strong relationships with customers, sales, finance and internal/external suppliers.

Skills

Organizational skills

Systems and process management

Accountability

Education

Bachelor’s degree

Tools

SAP

Job description

Konecranes is seeking a Customer Service Manager for Equipment to lead the customer service team, ensure smooth order processing, and enhance overall customer satisfaction. The role focuses on coaching staff, improving processes and maintaining strong customer relationships across departments.

The ideal candidate will have a bachelor’s degree and 1–3 years in sales or customer service, with organizational and process-management skills and experience with SAP.