On-site Specialist

Industry Analysts, Inc.; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

DOCUmation in Texas is seeking an On Site Specialist to deliver comprehensive onsite services at customer locations, supporting print production, mailroom and scan center operations.

You will coordinate courier tasks, configure meeting room furniture, and oversee copier and printer fleets to ensure smooth daily operations; a customer-focused communicator is essential.

The role requires strong interpersonal skills and the ability to translate client needs into efficient service delivery.

Qualifications

• Strong customer service skills.
• Excellent communication abilities.
• Understanding of print shop and mailroom workflows.

Responsibilities

• Deliver comprehensive onsite services at customer locations.
• Support print production, mailroom and scan center activities.
• Coordinate courier operations and meeting room furniture setup.
• Manage copier and printer fleet and related service tasks.

Skills

Customer service

Clear communication

Print/mailroom workflows

Job description

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM).

The On Site Specialist is responsible for delivering comprehensive onsite services at a customer location. This role supports daily operations across print production, mailroom and scan center services, courier operations, meeting room furniture configuration, and copier/ printer fleet management.

The ideal candidate demonstrates strong customer skills, clear communication, and a solid understanding of print shop and mailroom workflows.

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