Technical Service Representative

Industry Analysts, Inc.; Tupelo (MS); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Technical Service Representative to perform hands-on hardware repair of copiers, printers, scanners and fax machines in customer sites in Tupelo, Mississippi. This role focuses on keeping machines running and customers satisfied with responsive field service.

You will handle some basic network connectivity setup related to print/scan functions, while primary responsibilities are hardware repair and field support.

Qualifications

• Hands-on repair and maintenance of office equipment such as copiers, printers, scanners and fax machines.
• Troubleshooting hardware and basic network connectivity in print/scan environments.

Responsibilities

• Repair and maintain multifunction devices in the field.
• Diagnose and fix hardware faults on-site at customer locations.
• Assist with basic network setup for printing/scanning when needed.

Skills

Hardware repair

Field service

Customer support

Network setup

Job description

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Scholarships for Veterans and their Families

BTA Disaster Grant Donation

BTA established the association’s Disaster Grant Program in 1992 to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster.