On-Site Solutions Program Manager

White Cap

Joliet (IL)

On-site

USD 84,000 - 130,000

Full time

14 days+

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Job summary

White Cap seeks an On-Site Technical Solutions lead to ensure seamless program launches and continuous improvements. You will collaborate with sales, branch operations, IT, finance, and marketing to meet program requirements and coordinate with external vendors.

The role focuses on post-sale execution, driving operational excellence, and maintaining compliance through data-driven reporting. You will mentor branch managers, train staff, and lead workshops to elevate performance and customer

Qualifications

Typically requires a BS/BA in a related discipline with 2–5 years of experience, or an MS/MA with 2–4 years of experience.
3+ years in operations, supply chain, or field services within construction or industrial environments.
Knowledge of construction trades and safety compliance standards.
Strong understanding of jobsite logistics and inventory management.
Proficiency with ERP systems (Oracle preferred) and mobile inventory platforms such as CribMaster.
Familiarity with vending systems, mobile branch models, and badge-based access technology.
Excellent communication and relationship-building skills.

Responsibilities

Oversee installation and setup of on-site solutions (e.g., mobile branches, vending systems, scanning and autonomous technologies).
Partner with Sales, Branch Operations, IT, Finance, and Marketing to align on program requirements and execution.
Serve as a liaison between internal teams and external vendors for equipment, technology, and service needs.
Facilitate communication and issue resolution across all stakeholders.
Monitor program performance through KPIs such as inventory accuracy, service uptime, and customer satisfaction.
Identify process gaps and implement improvements to enhance efficiency and scalability.
Utilize digital platforms for real-time inventory tracking and reporting dashboards.
Provide ongoing support for customers post-launch, including training and troubleshooting.
Conduct regular business reviews and share insights for optimization and expansion opportunities.
Set vision and goals across branches, ensuring alignment with OSS objectives.
Manage and mentor branch managers, providing guidance on performance, compliance, and customer satisfaction.
Create and implement training programs for branch managers; work with CDP team to foster new talent.
Conduct regular workshops and coaching sessions to improve sales and operational excellence.
Ensure onboarding processes for new branch managers and staff are standardized and effective.
Work with sales, operations and category/purchasing to align branch activities and broader business initiatives.