Strategic Field Operations Manager

WCM White Cap Management LLC; Joliet (IL); On-site; USD 84,000 - 130,000; Full time

Job summary

White Cap in Joliet, IL is seeking an experienced operations professional to lead the installation and ongoing support of on-site solutions and optimize branch performance.

You will collaborate with Sales, Operations, IT, Finance and Marketing to align program requirements, monitor KPIs such as inventory accuracy and uptime, and mentor branch managers to elevate customer satisfaction and efficiency.

Qualifications

• Typically requires BS/BA in a related discipline.
• 2–5 years of experience in a related field, or MS/MA with 2–4 years experience.
• Certification is required in some areas.

Responsibilities

• Oversee installation and setup of on-site solutions.
• Collaborate with Sales, Branch Operations, IT, Finance, and Marketing to align program requirements and execution.
• Serve as liaison between internal teams and external vendors for equipment, technology, and service needs.
• Facilitate communication and issue resolution across stakeholders.
• Monitor program performance through KPIs such as inventory accuracy, service uptime, and customer satisfaction.
• Identify process gaps and implement improvements to enhance efficiency and scalability.
• Utilize digital platforms for real-time inventory tracking and reporting dashboards.
• Provide ongoing support for customers post-launch, including training and troubleshooting.
• Conduct regular business reviews and share insights for optimization and expansion opportunities.
• Set vision and goals across branches, ensuring alignment with OSS objectives.
• Manage and mentor branch managers, providing guidance on performance, compliance, and customer satisfaction.
• Create and implement training programs for branch managers; work with CDP team to foster new talent.
• Conduct regular workshops and coaching sessions to improve sales and operational excellence.
• Ensure onboarding processes for new branch managers and staff are standardized and effective.
• Work with sales, operations and category/purchasing to align branch activities and broader business initiatives.

Skills

Operations

Supply chain

Data analysis

ERP systems

Vendor coordination

Education

BS/BA in related field

MS/MA in related field

Tools

Oracle ERP

CribMaster

Mobile inventory platforms

Job description

White Cap in Joliet, IL is seeking an experienced operations professional to lead the installation and ongoing support of on-site solutions and optimize branch performance.

You will collaborate with Sales, Operations, IT, Finance and Marketing to align program requirements, monitor KPIs such as inventory accuracy and uptime, and mentor branch managers to elevate customer satisfaction and efficiency.