On-Site Software Support Specialist — Fulfillment Tech

VARGO®; Dublin (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

VARGO® is a systems integrator providing cohesive, waveless fulfillment solutions for retail and e-commerce operators. The Software Support Specialist is a full-time, on-site role in Dublin, OH, delivering technical and customer support for VARGO® software solutions, troubleshooting issues, and assisting users with configuration questions.

The role includes monitoring system alerts, documenting problems, and collaborating with engineering and implementation teams to resolve complex issues, while

Qualifications

• Strong technical support and troubleshooting skills for software and IT systems.
• Solid customer support and communication skills for interacting with internal and external stakeholders.
• Strong analytical skills to diagnose issues, interpret logs, and identify root causes.

Responsibilities

• Monitor system alerts and test fixes.
• Respond to support tickets and document reported problems.
• Collaborate with engineering and implementation teams to resolve complex issues.
• Maintain knowledge base articles and support documentation.
• Assist with user training, onboarding, and ongoing process improvement.

Skills

Technical Support

Troubleshooting

Customer Support

Analytical Skills

Communication Skills

Education

Associate or Bachelor’s degree in IT/CS/Engineering or related field

Tools

Databases

Scripting

Job description

VARGO® is a systems integrator providing cohesive, waveless fulfillment solutions for retail and e-commerce operators. The Software Support Specialist is a full-time, on-site role in Dublin, OH, delivering technical and customer support for VARGO® software solutions, troubleshooting issues, and assisting users with configuration questions.

The role includes monitoring system alerts, documenting problems, and collaborating with engineering and implementation teams to resolve complex issues, while