COFE Software Support Specialist

Evolving Solution Services; Dublin, Northern (OH, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive benefits: Medical, Dental,

Job summary

VARGO is seeking an entry-level Software Support Specialist to provide first-line technical support for COFE software and related hardware. The role requires a foundation in computer science and a customer-first mindset, working closely with senior staff to resolve client issues and ensure smooth warehouse execution operations.

The ideal candidate has familiarity with SQL, Linux, and scripting languages such as Python, PHP, or Perl, plus experience in enterprise-level support and onsite

Qualifications

• Bachelor’s degree in Computer Science or a related technical field with 1–3 years of experience, or 5 years of relevant experience in lieu of a degree.
• Strong understanding of web technologies, database management (MySQL/MariaDB), and email systems (SMTP/IMAP).
• Experience with SQL queries, Linux command line, and scripting languages such as Python, PHP, or Perl.
• Exposure to enterprise-level technical support (not PC helpdesk).
• Experience with onsite customer support and in warehousing or logistics industry.
• Ability to do some IP network diagnostics.

Responsibilities

• Respond to client inquiries and provide technical support via phone, web, or email.
• Troubleshoot and resolve basic software and hardware issues related to COFE and integrated systems.
• Use SQL to analyze data and resolve basic to moderate issues.
• Document common issues and resolutions to contribute to the internal knowledge base.
• Assist in maintaining troubleshooting guides and support documentation.
• Collaborate with team members to prioritize and resolve client issues efficiently.
• Participate in on-site support for new implementations or major upgrades as needed.
• Continuously learn and expand knowledge of COFE software and related technologies.
• Explain complex problems to non-technical customers and keep them updated during troubleshooting.

Skills

SQL usage

Linux command line

Python

PHP

Perl

Email systems

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related technical field

1–3 years of experience (or 5 years in lieu of degree)

Tools

MySQL/MariaDB

SMTP/IMAP

SQL tooling

Job description

VARGO is seeking an entry-level Software Support Specialist to provide first-line technical support for COFE software and related hardware. The role requires a foundation in computer science and a customer-first mindset, working closely with senior staff to resolve client issues and ensure smooth warehouse execution operations.

The ideal candidate has familiarity with SQL, Linux, and scripting languages such as Python, PHP, or Perl, plus experience in enterprise-level support and onsite