On-Site Service Technician – Warranty & Home Improvements

Englert Inc.; Burr Ridge (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Englert Inc. is seeking a customer-service oriented technician to perform warranty and chargeable services. You will report to the production manager Monday through Friday at 7am to receive the day’s schedule and execute work on time.

You’ll call customers to provide ETA, communicate with the PM during shifts, collect payments on site, upload before/after photos, and maintain shop bins. Ladders up to 44 feet and lifting up to 50 pounds are required.

Qualifications

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently.

Responsibilities

• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA.
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Skills

Exterior home improvements

Ladder safety (up to 44 ft)

Written and verbal communication

Face-to-face customer service

Driving long distances

Valid driver’s license

Heavy lifting (up to 50 lbs)

Job description

Englert Inc. is seeking a customer-service oriented technician to perform warranty and chargeable services. You will report to the production manager Monday through Friday at 7am to receive the day’s schedule and execute work on time.

You’ll call customers to provide ETA, communicate with the PM during shifts, collect payments on site, upload before/after photos, and maintain shop bins. Ladders up to 44 feet and lifting up to 50 pounds are required.