Field Service Technician – Warranty & On‑Site Services

Englert Inc.; Manchester (CT); Sur place; USD 30 000 - 47 000; Plein temps

Résumé du poste

Englert Inc. seeks a dedicated team member to provide exceptional customer service by performing timely warranty and chargeable services at customer sites.

You will report to the production manager on a Monday–Friday schedule and execute work on time while maintaining clear communication with the PM for on-site resolutions. Responsibilities include taking payments, updating work orders, and uploading before/after photos.

Qualifications

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Responsabilités

• Provide exceptional customer service by performing timely warranty & chargeable services.
• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Connaissances

Exterior home improvements

Ladder up to 44 ft

Communication skills

Customer service

Long-distance driving

Driver's license

Physical strength

Outils

Gutter installation

Commercial driving

Description du poste

Englert Inc. seeks a dedicated team member to provide exceptional customer service by performing timely warranty and chargeable services at customer sites.

You will report to the production manager on a Monday–Friday schedule and execute work on time while maintaining clear communication with the PM for on-site resolutions. Responsibilities include taking payments, updating work orders, and uploading before/after photos.