Service Technician

Englert Inc.; Manchester (CT); On-site; USD 30,000 - 47,000; Full time

Job summary

Englert Inc. seeks a dedicated team member to provide exceptional customer service by performing timely warranty and chargeable services at customer sites.

You will report to the production manager on a Monday–Friday schedule and execute work on time while maintaining clear communication with the PM for on-site resolutions. Responsibilities include taking payments, updating work orders, and uploading before/after photos.

Qualifications

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Responsibilities

• Provide exceptional customer service by performing timely warranty & chargeable services.
• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Skills

Exterior home improvements

Ladder up to 44 ft

Communication skills

Customer service

Long-distance driving

Driver's license

Physical strength

Tools

Gutter installation

Commercial driving

Job description

Provide exceptional customer service by performing timely warranty & chargeable services.

• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Minimum Skills and competencies

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Desired Skills

• Gutter installation/service experience.
• Commercial driving experience.

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LeafGuard Holdings and its subsidiaries and affiliates, including Englert Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.