Service Technician

Englert Inc; Grass Valley (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Englert Inc. is seeking a field-service oriented professional to provide warranty and chargeable services on schedule at customer sites in Grass Valley, CA. You will call customers each morning to provide ETA, document work with photos, and coordinate with the PM for on-site resolutions.

The role requires experience with exterior home improvements, strong communication, and the ability to lift up to 50 pounds. A valid driver's license and safe long-distance driving are essential.

Qualifications

• Experience with exterior home improvements.
• Confident on ladder up to 44 feet.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Responsibilities

• Perform warranty and chargeable service work on schedule.
• Report to production manager to receive schedule.
• Call customers at start of day to provide ETA.
• Communicate with project manager to resolve on-site warranty/chargeable services.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Skills

Exterior home improvements

Ladder up to 44 ft

Communication skills

Face-to-face customer service

Long-distance driving

Valid driver’s license

Lifting up to 50 lbs

Job description

Provide exceptional customer service by performing timely warranty & chargeable services.

• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Minimum Skills and competencies

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Desired Skills

• Gutter installation/service experience.
• Commercial driving experience.

LeafGuard Holdings and its subsidiaries and affiliates, including Englert Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.