Service Technician

Englert Inc.; Manchester (NH); On-site; USD 28,000 - 50,000; Full time

Job summary

Englert Inc. in Manchester, NH is seeking a proactive Warranty & Service Technician to perform warranty and chargeable service work on customer sites. You will report daily to the production manager, coordinate ETA calls, and ensure work is completed on schedule.

Safety and customer interaction are essential; must be able to lift up to 50 pounds, climb ladders to 44 feet, and drive long distances with a valid license. The role supports equal employment opportunities and company commitments.

Qualifications

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Responsibilities

• Provide timely warranty and chargeable service on customer sites.
• Report to production manager Mondays through Fridays at 7am to receive schedule.
• Execute warranty/chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA.
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Skills

Exterior work

Ladder safety

Communication

Face-to-face service

Driving long distances

Driver's license

Lifting objects

Job description

Provide exceptional customer service by performing timely warranty & chargeable services.

• Report to production manager Monday - Friday @ 7am to receive schedule.
• Execute warranty/Chargeable service work for customers on schedule.
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty/chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect/maintain recycle, steel and garbage bins at shop.

Minimum Skills and competencies

• Experience with exterior home improvements.
• Confident on ladder up to 44'.
• Excellent written and verbal communication skills.
• Experience with face to face customer service.
• Ability to drive long distances safely.
• Valid Driver's license.
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility.

Desired Skills

• Gutter installation/service experience.
• Commercial driving experience.

By submitting your application, you agree that it may be shared with our affiliated companies for consideration

LeafGuard Holdings and its subsidiaries and affiliates, including Englert Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.