On-site Service & Repair Ops Lead — Charlotte

Bradycorp; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Bradycorp in Charlotte, NC is seeking a Site Lead for Service and Repair Operations to drive continuous improvement and elevate customer care. You will report to the Site Lead and supervise the SRO to align with company goals.

You will develop and enforce service strategies, ensure timely delivery of high-quality repair solutions, and foster a culture focused on customer satisfaction at our Charlotte location.

Responsibilities

• Supervise and manage the SRO (Service and Repair Operations), ensuring alignment with organizational goals and objectives.
• Develop and enforce effective service and repair strategies, policies, and procedures to improve operational performance.
• Ensure the timely delivery of high-quality service and repair solutions, with a strong emphasis on customer satisfaction.

Job description

Bradycorp in Charlotte, NC is seeking a Site Lead for Service and Repair Operations to drive continuous improvement and elevate customer care. You will report to the Site Lead and supervise the SRO to align with company goals.

You will develop and enforce service strategies, ensure timely delivery of high-quality repair solutions, and foster a culture focused on customer satisfaction at our Charlotte location.