Service Supervisor

Cummins Inc.; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Service Supervisor for Round Rock, TX to lead Service Technicians and Team Leaders. You will ensure efficient scheduling, clear repair plans, and high-quality repairs while driving process improvements and strong customer satisfaction.

The role emphasizes leadership, safety, and hands-on problem solving within a dynamic service environment at an on-site facility with flexible arrangements.

Qualifications

• Requires college/university degree or equivalent experience.
• Experience leading a service team preferred.
• Must understand service diagnostics and tools.

Responsibilities

• Supervise technicians and team leaders to keep optimized work schedules.
• Explain repair plans to technicians and align with quotes.
• Monitor productivity and repair quality; coach for improvement.
• Assist technicians and escalate complex issues as needed.
• Manage service logistics for safety, quality, and efficiency.
• Review quotes for accuracy; inform customers of status and changes.
• Drive continuous improvement to meet customer and organizational goals.
• Resolve repair issues promptly and address warranty concerns.

Skills

Financial acumen

Effective communication

Customer focus

Directs work

Accountability

Conflict management

Diagnostics application

Electronic service tools

Safety mindset

Customer experience ownership

Supervise technicians & admins

Education

Bachelor’s degree or equivalent

Tools

Diagnostics Application

Electronic Service Tool Application

Job description

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Round Rock, TX.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and elevate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

To be successful in this role you will need the following:

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• Safety Excellence and Safety First Mindset
• Customer Experience Ownership
• Manage / Supervise Service Technicians and Service Admins

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2439473

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.