On-Site Service & Inventory Specialist — Fort Wayne

Grainger; Fort Wayne (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险 (医

18 PTO days annually for full-time

6 company holidays per year

6% 401(k) company contribution

Employee discounts

Tuition reimbursement

Maternity and parental leave

Job summary

Grainger is hiring an On-Site Service Representative (Full Time) for the Fort Wayne, IN area. The role focuses on stocking at customer locations, proactive problem solving, and supporting sales through KeepStock and route-based service.

The OSR will follow routes, ensure inventory levels, and collaborate with sales to expand Grainger’s MRO solutions across customer sites. Strong customer service and valid driver’s license are required.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Valid driver's license in State of residence.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Sales experience

Problem solving

Education

High School Diploma or equivalent

Job description

Grainger is hiring an On-Site Service Representative (Full Time) for the Fort Wayne, IN area. The role focuses on stocking at customer locations, proactive problem solving, and supporting sales through KeepStock and route-based service.

The OSR will follow routes, ensure inventory levels, and collaborate with sales to expand Grainger’s MRO solutions across customer sites. Strong customer service and valid driver’s license are required.