On-Site Service Engineer (Electromechanical)

Frey Consulting Group; Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Frey Consulting Group is seeking an Onsite Service Engineer to support a dedicated customer site in Devens, MA, focusing on advanced industrial metal 3D printing systems. You will diagnose, repair, and maintain precision equipment, delivering hands-on technical leadership on site.

This role emphasizes customer-facing service, collaboration with remote specialists, and ongoing preventive maintenance. Travel readiness and ability to interpret schematics are essential, with potential growth into

Qualifications

• 2+ years of experience servicing industrial equipment.
• Ability to read electrical schematics and engineering diagrams.
• Windows PC, networking, and Microsoft Office proficiency.
• Electrical Engineering Technician certification (equivalent).
• Valid driver's license and passport.

Responsibilities

• Install, commission, maintain, and repair advanced industrial 3D printing equipment.
• Diagnose electrical, mechanical, and software issues on-site and remotely.
• Perform preventive maintenance to maximize equipment reliability.
• Partner with remote technical specialists to resolve complex service challenges.
• Maintain accurate service documentation and manage spare parts inventory.
• Deliver an exceptional customer experience through professional support.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Industrial lasers

Motion control

Preventive maintenance

Documentation

Education

Electrical Engineering Technician certification

Tools

MAGICS

SolidWorks

Job description

Job Title: Onsite Service Engineer (Northeast).

Location: On-Site (Dedicated Customer Site) in Devens, Massachusetts.

Required Technical Skills: Industrial equipment troubleshooting and repair. Electrical and mechanical systems. Industrial lasers and motion control systems. Preventive maintenance and documentation.

Required Experience: 2+ years servicing industrial equipment. Ability to read electrical schematics and engineering diagrams. Windows PC, networking, and Microsoft Office proficiency.

Required Certifications/Licenses: Electrical Engineering Technician certification (equivalent technical training). Valid driver's license and passport.

Preferred Technical Skills: Additive manufacturing, Metal 3D printing, MAGICS, SolidWorks.

Desired Experience: Customer-facing field service experience. Installation of industrial machinery.

Note: This position is designated as an onsite Service Engineer role. Should the assignment conclude, the role will transition to a standard Field Service Engineer position requiring travel.

Employer Value Proposition: Become the dedicated technical expert for a leading advanced manufacturing customer. Work with cutting-edge industrial metal 3D printing technology. Enjoy a stable on-site assignment with the opportunity to expand into a broader field service role. Join a collaborative global service organization focused on innovation, technical excellence, and customer success.

Onsite Service Engineer: You'll be the trusted technical expert keeping some of the world's most advanced manufacturing technology operating at peak performance. Working directly at a dedicated customer site, you'll solve complex technical challenges and build lasting customer relationships.

You play a vital role in helping manufacturers push the boundaries of what's possible with industrial metal 3D printing. If you enjoy hands-on troubleshooting, solving problems that matter, and becoming the go-to expert customers rely on, this is an opportunity to grow your career.

Why You'll Want This Opportunity

• Work with innovative industrial metal additive manufacturing technology.


• Become the primary technical expert for a key customer.


• Solve challenging electrical, mechanical, and software issues every day.


• Join a collaborative global service organization that values continuous learning.


• Grow into a broader Field Service Engineering role with future travel opportunities.

What You'll Do

• Install, commission, maintain, and repair advanced industrial 3D printing equipment.


• Diagnose electrical, mechanical, and software issues both on-site and remotely.


• Perform preventive maintenance to maximize equipment reliability.


• Partner with remote technical specialists to resolve complex service challenges.


• Maintain accurate service documentation and manage spare parts inventory.


• Deliver an exceptional customer experience through responsive, professional support.

What Makes You Successful

• 2+ years of experience servicing industrial equipment or automated machinery.


• Strong troubleshooting skills across electrical, mechanical, and motion control systems.


• Ability to interpret schematics with a technical background in electrical engineering technology.


• Experience with industrial lasers, CNC equipment, automation, robotics, additive manufacturing.


• Familiarity with MAGICS, SolidWorks, Windows PCs, networking, and Microsoft Office is a plus.


• Great communication skills and the ability to work independently while building customer trust.


• Willingness to work occasional evenings or weekends and travel internationally when needed.