Field Service Technician

Accelera; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Performance-based bonus

Career advancement

Job summary

Accelera is seeking a Field Service Technician to install, integrate, and maintain CNC systems and automated hardware at client sites. You will diagnose complex machinery on-site and interact directly with customers, traveling 40–50% of the time to support deployments and ongoing projects.

Based at home base, collaborate with manufacturing, engineering, and service teams to prepare equipment, resolve technical hurdles, and contribute to continuous improvement.

Qualifications

• Hands-on CNC machinery experience including installation, service, or commissioning.
• Strong mechanical aptitude with ability to diagnose and repair equipment issues.
• Solid understanding of pneumatic and hydraulic system operations.
• Knowledge of standard electrical components and circuitry.
• Ability to read and interpret schematics and mechanical drawings.
• Proficiency with hand and power tools and diagnostic equipment.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently in customer environments and collaborate with internal teams.
• Strong communication and customer-service skills.
• Willingness to travel 40–50%, generally for no more than one week at a time.

Responsibilities

• Manage end-to-end installation and commissioning of CNC and automated systems at client sites.
• Perform mechanical assembly, leveling, alignment, and final calibration of equipment.
• Troubleshoot mechanical, pneumatic, hydraulic, and basic electrical issues.
• Support startup, testing, and final client acceptance phases of new equipment.
• Consult manuals, schematics, and blueprints to guide work.
• Ensure hydraulic and pneumatic connections are properly integrated.
• Identify and rectify faults in coordination with engineering staff.
• Conduct routine maintenance and necessary repairs.
• Analyze machine performance to guide corrective actions.
• Maintain client relationships and provide on-site training after installation.
• Keep accurate records of service visits and milestones.
• Promote a positive, client-centric on-site image.
• Adhere to safety protocols and maintain a safe work environment.

Skills

CNC machinery

Mechanical aptitude

Pneumatic systems

Hydraulic systems

Electrical circuitry

Reading schematics/drawings

Troubleshooting

Tools proficiency

Customer-facing communication

Independent work

Tools

Diagnostic equipment

Hand tools

Power tools

Electrical testing equipment

Job description

As a Field Service Technician, you will be tasked with the setup, integration, maintenance, and repair of CNC systems and automated hardware at various client sites. This role is perfect for a mechanically minded professional who thrives on direct customer interaction and enjoys the challenge of diagnosing and fixing complex machinery on-site.

You can expect to travel for work about 40–50% of the time, with most trips lasting a week or less. During your time at the home base, you will collaborate with our manufacturing, engineering, and service departments to prepare equipment for deployment, resolve technical hurdles, and contribute to ongoing projects.

We are looking for individuals with a background in the maintenance, setup, or repair of CNC equipment, alongside a solid grasp of mechanical systems. Proficiency in working with pneumatics, hydraulics, and fundamental electrical circuitry is essential. This role provides a comprehensive benefits package, performance-linked bonuses, and clear paths for professional growth within our expanding automation and CNC firm.

About the Role

As a Field Service Technician, you will be tasked with the setup, integration, maintenance, and repair of CNC systems and automated hardware at various client sites. This role is perfect for a mechanically minded professional who thrives on direct customer interaction and enjoys the challenge of diagnosing and fixing complex machinery on-site.

You can expect to travel for work about 40–50% of the time, with most trips lasting a week or less. During your time at the home base, you will collaborate with our manufacturing, engineering, and service departments to prepare equipment for deployment, resolve technical hurdles, and contribute to ongoing projects.

We are looking for individuals with a background in the maintenance, setup, or repair of CNC equipment, alongside a solid grasp of mechanical systems. Proficiency in working with pneumatics, hydraulics, and fundamental electrical circuitry is essential. This role provides a comprehensive benefits package, performance-linked bonuses, and clear paths for professional growth within our expanding automation and CNC firm.

Core Responsibilities

• Manage the end-to-end installation and commissioning of CNC and automated systems at client locations.
• Execute mechanical assembly, leveling, alignment, and final calibration of equipment.
• Resolve mechanical, pneumatic, hydraulic, and basic electrical malfunctions.
• Support the startup, testing, and final client acceptance phases of new equipment.
• Utilize technical manuals, schematics, and mechanical blueprints to guide your work.
• Ensure all hydraulic and pneumatic connections are properly integrated and functional.
• Identify and rectify basic electrical and control system faults in coordination with engineering staff.
• Conduct routine maintenance, necessary repairs, and machine upgrades.
• Analyze machine performance to determine the most effective corrective measures.
• Foster strong working relationships with clients, engineering teams, and fellow field staff.
• Help ensure client success by providing operational and maintenance training post-installation.
• Maintain accurate records of service visits, project milestones, and technical resolutions.
• Promote a positive, client-centric image while representing the company on-site.
• Help maintain a safe working environment for the entire team by adhering to all safety protocols.
• Commit to a travel schedule of 40–50%, with most assignments concluding within a week.

Qualifications

• Demonstrated history of hands-on work with CNC machinery, including installation, service, or commissioning.
• Strong mechanical aptitude that allows you to effectively diagnose and repair equipment issues.
• Solid understanding of pneumatic and hydraulic system operations.
• Working knowledge of standard electrical components and circuitry.
• Ability to interpret complex technical documentation, including schematics and mechanical drawings.
• Proficiency with standard hand tools, power tools, and diagnostic equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in customer environments while also collaborating with internal engineering and service teams.
• Excellent communication and customer-service skills.
• Willingness and ability to travel 40–50%, generally for no more than one week at a time.
• Valid driver's license and ability to travel as required.

Preferred Experience

• CNC machine installation and commissioning
• CNC machine tool service
• Industrial automation
• Robotics and automated material handling
• Machine alignment and precision setup
• Hydraulic and pneumatic troubleshooting
• Basic electrical troubleshooting
• Industrial maintenance or field service
• Experience working directly with manufacturing customers

Ideal Candidate

The perfect fit for this role is a hands-on technician who finds satisfaction in navigating complex machinery and resolving technical challenges in real-world manufacturing settings. You should possess strong mechanical skills, feel confident troubleshooting across various technical disciplines, and have the drive to take full ownership of service and installation tasks.

Candidates with prior experience managing CNC machine tools, automation systems, hydraulics, pneumatics, and basic electrical setups will be highly considered for this position.

Compensation & Career Opportunity

We provide a competitive rewards package designed to support your long-term success and recognize your contributions, including:

• Top-tier benefits package
• Generous performance-based bonus
• Career advancement and upward mobility
• Opportunities to expand technical and field-service expertise
• Exposure to advanced CNC and automation technology
• Hands-on work with a variety of custom machinery and manufacturing applications

You should be proficient in:

• Electrical Schematics
• Machine Building/Assembling
• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• CNC Machine Repair
• CNC Machine Installation
• Maintenance and Repair Skills
• Mechanical Systems & Component Repair