On-Site Service Engineer

Axelon Services Corporation; Pryor Creek (OK); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

Axelon Services Corporation seeks an experienced on-site Server Support Technician to install, diagnose, and repair Dell PowerEdge and other enterprise servers. You will work at customer sites, perform hardware replacements, cabling, and rack/stack tasks, and coordinate with internal teams to resolve issues.

Applicants should have 3+ years hands-on enterprise server experience, familiarity with Linux, and strong troubleshooting skills.

Qualifications

• Minimum 3 years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands‑on experience installing, diagnosing, repairing, or replacing server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer‑facing environment.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules.

Responsabilités

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands‑on hardware installation, removal, replacement, and repair, including memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, motherboards/system boards, and other server components.
• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Connaissances

Enterprise server hardware

Rack-mounted servers

Linux familiarity

Troubleshooting

Customer-facing

On-call readiness

Formation

Associate’s or Bachelor’s degree in IT/CS or related field

Dell or enterprise hardware certifications

Outils

Dell iDRAC

Other server management tools

Description du poste

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands‑on hardware installation, removal, replacement, and repair, including memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, motherboards/system boards, and other server components.
• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Location

Pryor, OK

Duration

6 Months

Requirements

• Minimum 3 years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands‑on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer‑facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules.

Preferred Skills

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Experience with data center operations, rack/stack, structured cabling, or server deployment.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.