On-Site Senior UX Researcher, AI-Driven Insights

Charles Schwab Corporation; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Charles Schwab Corporation is seeking a Senior User Experience Researcher to lead expert UX research efforts. You will partner with product and design teams, guiding research programs that inform strategies and help answer critical questions with rigor and insight.

You will advocate for users while coordinating across enterprise partners to drive impact. You will manage research for multiple product teams, including planning studies, synthesizing findings, and delivering compelling readouts that

Qualifications

• 6+ years in applying user experience research at a tactical level.
• Proficiency and comfort running qualitative moderated and unmoderated research studies, and quantitative surveys.
• Proven ability to determine the best research method with rationale for tradeoffs.
• Experience with AI-enabled solutions to streamline UX research tasks.
• Effective relationship builder across cross-functional teams and levels of the organization.
• Ability to manage multiple product team studies with autonomy and initiative.
• Ability to communicate complex messages and trade-offs and tell a compelling story.
• Proficiency in UserZoom and UserTesting, plus MS Office, SharePoint, Jira, Confluence.

Responsibilities

• Set expectations with project teams and align stakeholders on research goals, scope, timelines, and success criteria.
• Create and maintain research schedules, recruiting plans, and study logistics to ensure smooth operational execution.
• Communicate status, decisions, tradeoffs, and next steps clearly with project teams and stakeholders.
• Review work with UX managers, keep them updated on project status and elevate items appropriately.
• Works well with partners to deliver research and facilitate workshops or planning sessions.
• Incorporate stakeholder feedback to guide delivery strategically while preserving rigor and insight quality.
• Translate insights into compelling readout decks with narratives and actionable recommendations.
• Demonstrate the measurable impact of research on product and business outcomes.

Skills

UX research

Qualitative research

Quantitative research

AI in UX

Communication

Cross-functional collaboration

Tools

UserZoom

UserTesting

MS Office

SharePoint

Jira

Confluence

Job description

Charles Schwab Corporation is seeking a Senior User Experience Researcher to lead expert UX research efforts. You will partner with product and design teams, guiding research programs that inform strategies and help answer critical questions with rigor and insight.

You will advocate for users while coordinating across enterprise partners to drive impact. You will manage research for multiple product teams, including planning studies, synthesizing findings, and delivering compelling readouts that