On-Site Security Systems Support Specialist

Cunningham Security Systems; Wiscasset (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Retirement Plan

Training & Growth

Job summary

Cunningham Security Systems in Wiscasset, ME is seeking a Customer Support Specialist to join our on-site team. You will handle customer inquiries, troubleshoot basic alarm issues, and review system activity to ensure timely support, delivering a friendly and professional experience.

The ideal candidate has a high school diploma and prior customer service experience, with strong communication skills and the ability to multitask in a fast-paced environment. We offer competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience required (call center experience is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using Microsoft Office and learning new software systems.
• Experience with CRM platforms is helpful but not required.

Responsibilities

• Answering and managing a high volume of incoming customer calls.
• Responding to customer inquiries via phone and email.
• Assisting customers with basic alarm system troubleshooting.
• Reviewing daily alarm activity and system reports.
• Documenting interactions and updates in internal systems.
• Following up with customers to ensure issues are resolved.
• Providing a friendly, professional experience during every interaction.

Education

High school diploma or equivalent

Job description

Cunningham Security Systems in Wiscasset, ME is seeking a Customer Support Specialist to join our on-site team. You will handle customer inquiries, troubleshoot basic alarm issues, and review system activity to ensure timely support, delivering a friendly and professional experience.

The ideal candidate has a high school diploma and prior customer service experience, with strong communication skills and the ability to multitask in a fast-paced environment. We offer competitive pay and benefits.