Customer Support Specialist – Security Systems

Cunningham Security Systems; Wiscasset (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Retirement Plan

Training & Growth

Job summary

Cunningham Security Systems in Wiscasset, ME is seeking a Customer Support Specialist to join our on-site team. You will handle customer inquiries, troubleshoot basic alarm issues, and review system activity to ensure timely support, delivering a friendly and professional experience.

The ideal candidate has a high school diploma and prior customer service experience, with strong communication skills and the ability to multitask in a fast-paced environment. We offer competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience required (call center experience is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using Microsoft Office and learning new software systems.
• Experience with CRM platforms is helpful but not required.

Responsibilities

• Answering and managing a high volume of incoming customer calls.
• Responding to customer inquiries via phone and email.
• Assisting customers with basic alarm system troubleshooting.
• Reviewing daily alarm activity and system reports.
• Documenting interactions and updates in internal systems.
• Following up with customers to ensure issues are resolved.
• Providing a friendly, professional experience during every interaction.

Education

High school diploma or equivalent

Job description

Position Overview

Now Hiring: Customer Support Specialist – Security Systems

Location: Wiscasset, ME (On-Site) Schedule: Monday–Friday | 8:00 AM – 5:00 PM Pay: $20–$22 per hour Position Type: Full-Time

Join a Company That Protects Communities

Since 1983, Cunningham Security has been a trusted, family-owned provider of residential and commercial security solutions throughout Northern New England. Our team is dedicated to helping homeowners and businesses stay safe through customized alarm and security systems.

As our company continues to grow, we’re looking for a Customer Support Specialist who enjoys solving problems, helping people, and being part of a dependable team. If you thrive in a fast-paced environment and take pride in delivering great service, this could be a great opportunity for you.

Why Join Cunningham Security?

We believe great employees deserve strong support and benefits.

What we offer:

• Competitive hourly pay

• Medical, dental, and vision insurance

• Short- and long-term disability coverage

• Paid time off

• Retirement plan options

• Stable, family-owned company culture

• Ongoing training and opportunities to grow your skills

What You’ll Do

In this role, you will serve as a key point of contact for customers who rely on our security systems every day. You’ll assist with inquiries, help troubleshoot issues, and ensure customers receive timely and helpful support.

Responsibilities include:

• Answering and managing a high volume of incoming customer calls

• Responding to customer inquiries via phone and email

• Assisting customers with basic alarm system troubleshooting

• Reviewing daily alarm activity and system reports

• Documenting interactions and updates in internal systems

• Following up with customers to ensure issues are resolved

• Providing a friendly, professional experience during every interaction

What We’re Looking For

Successful candidates are organized, detail-oriented, and enjoy helping people solve problems.

Qualifications:

• High school diploma or equivalent

• Prior customer service experience required (call center experience is a plus)

• Strong communication and interpersonal skills

• Ability to multitask and stay organized in a fast-paced environment

• Comfortable using Microsoft Office and learning new software systems

• Experience with CRM platforms is helpful but not required

Build a Career Where Your Work Matters

Every call you take supports systems that help protect homes and businesses. If you enjoy working with people, solving problems, and being part of a team that takes pride in what they do, we encourage you to apply.

Pay Range

USD $20.00 - USD $22.00 /Hr.