On-Site Security Account Lead & Training Manager

Allied Universal; Moline (IL); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays and leave

Job summary

Allied Universal is seeking an Assistant Account Manager to support the Account Manager in supervising and coordinating security operations at the Quad Cities post.

The role emphasizes training staff, coordinating tasks, maintaining post orders, and ensuring timely incident reporting and client satisfaction. This on-site, full-time position requires security experience and a valid guard license, with onboarding opportunities for growth.

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years professional-level experience; security industry/military preferred.
• Valid state Guard License required; background check and drug test.
• Driving positions require valid driver's license and clean driving record.
• Strong customer service orientation; ability to de-escalate situations.
• Professional, articulate; independent judgment.
• Ability to train and coach others; enforce post orders and policies.
• Outstanding verbal and written communication skills.
• On-call availability; may work outside normal shift; 24/5 accessibility.

Responsibilities

• Coordinate all aspects (technical and managerial) of executing the security contract at the site.
• Supervise and coach shift supervisors or security professionals; evaluate performance.
• Maintain Post Order manual and ensure site is properly maintained, cleaned and organized.
• Assist with interviewing and onboarding; provide on-the-job training as needed.
• Oversee reports, logs, and pass-downs; distribute information to security staff.
• Manage sub-units within Security Department (e.g., control room, command center); handle extra coverage requests.
• Respond to incidents; ensure proper reporting and notification.
• Identify personnel problems and refer to Account Manager or HR; may assist investigations.
• Recommend counseling or disciplinary action as directed; may execute actions.
• Respond to client/site emergencies; maintain client relationships.
• May perform security duties up to 50% of time as needed.

Skills

Leadership

Training & Coaching

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Allied Universal is seeking an Assistant Account Manager to support the Account Manager in supervising and coordinating security operations at the Quad Cities post.

The role emphasizes training staff, coordinating tasks, maintaining post orders, and ensuring timely incident reporting and client satisfaction. This on-site, full-time position requires security experience and a valid guard license, with onboarding opportunities for growth.