On-Site School IT Support Specialist

Revolution Technologies; Dunwoody (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Revolution Technologies is seeking a School Technician (Tech Support Specialist) to provide on-site client-facing IT support in Dunwoody, GA. The role requires you to troubleshoot hardware, software, and network issues, work with the District’s Ticketing System, and ensure incidents are resolved in a timely manner.

The position emphasizes strong communication, adherence to security policies, and collaboration with the Technology Support Center to maintain reliable district operations.

Qualifications

• Associate degree required, or two years of related technology experience substituted for each year of college.
• CompTIA A+ certification required.
• Experience providing on-site IT support is preferred.

Responsibilities

• Provides on-site end-user support for hardware, software, and network incidents across district facilities.
• Manages service requests through the district ticketing system and adheres to SLA targets.
• Maintains clear communication with stakeholders and escalates complex issues as needed.
• Supports deployment and adoption of district-approved technology and assists with inventory and lifecycle processes.

Skills

End-user support

Windows

macOS

Networking basics

Communication skills

Problem-solving

Security awareness

Education

Associate degree or 2 years tech experience substituted

Tools

Active Directory

Endpoint management systems

Service desk ticketing system

Job description

Revolution Technologies is seeking a School Technician (Tech Support Specialist) to provide on-site client-facing IT support in Dunwoody, GA. The role requires you to troubleshoot hardware, software, and network issues, work with the District’s Ticketing System, and ensure incidents are resolved in a timely manner.

The position emphasizes strong communication, adherence to security policies, and collaboration with the Technology Support Center to maintain reliable district operations.