On-Site School IT Field Technician — Atlanta

DRS IT Solutions; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

DRS IT Solutions seeks a School Support Field Technician to support multiple schools, maintain Chromebooks, interactive whiteboards, and lab devices, and ensure reliable technology services for students and staff. This is an on-site role based in Atlanta, GA with travel to district sites as needed.

You will work under the IT Manager and Lead Field Technician, resolve tickets in Incident IQ, collaborate with school leaders, and adhere to SOPs and SLAs while delivering strong customer service and

Qualifications

• 3+ years of work experience minimum.
• A+ Certification REQUIRED.
• Strong customer service skills.
• Strong oral and written communication skills.
• Prior experience with desk-side and break/fix support is a MUST.
• Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST.
• Familiarity with ticketing systems (Incident IQ) preferred.
• Experience in an educational environment is a plus.
• Must pass a fingerprint background check.
• Must be authorized to work in the United States.
• Valid driver's license and reliable transportation required.

Responsibilities

• Maintain exceptional customer service posture at ALL TIMES.
• Build and maintain strong relationships with school leadership and staff.
• Arrive at the school no less than 30 minutes before the first bell.
• Monitor support tickets and troubleshoot issues.
• Collaborate with Level 3 support and Subject Matter Experts to resolve advanced issues.
• Escalate complex issues to the Lead Field Technician or IT Manager.
• Support a team environment with field technicians across schools.
• Assist with deployment of new equipment.
• Check monitoring tools for outages and IT projects at assigned schools.

Skills

Strong customer service

Strong oral and written communication

Desk-side support

Break/fix support

Mobile device support (Chromebooks, iP

Networking basics

Education

Associate degree (preferred)

A+ Certification

Tools

Incident IQ

Job description

DRS IT Solutions seeks a School Support Field Technician to support multiple schools, maintain Chromebooks, interactive whiteboards, and lab devices, and ensure reliable technology services for students and staff. This is an on-site role based in Atlanta, GA with travel to district sites as needed.

You will work under the IT Manager and Lead Field Technician, resolve tickets in Incident IQ, collaborate with school leaders, and adhere to SOPs and SLAs while delivering strong customer service and