Field Technical Support

DRS IT Solutions; Atlanta (GA); On-site; USD 30,000 - 50,000; Part time

Job summary

DRS IT Solutions, Inc is seeking a Field Tech (Desk Side) Support Analyst for onsite work in the Atlanta, GA area. Candidates must have an active A+ Certification and be open to 1099 contract work. Local to the Metro Atlanta area is required.

The role involves lab and classroom IT support at schools, hardware installation, and incident resolution with timely documentation in our ticketing system. Responsibilities include proactive maintenance of computer labs, assisting with AV equipment, and

Qualifications

• Minimum 3+ years of work experience.
• A+ Certification is required.
• Strong customer service and communication skills.
• Understanding of network infrastructure and wireless support.
• Desk side support experience is required.
• Windows certification and ITIL background are a plus.

Responsibilities

• Maintain exceptional customer service posture at all times.
• Build relationships with school staff and administration.
• Troubleshoot and resolve issues reported at schools.
• Monitor and escalate complex issues as needed.
• Install OS updates and patches on Windows and Apple devices.
• Document work in the ticketing system for audit purposes.
• Attend mandatory monthly professional development meetings.

Skills

3+ years of work experience

Strong customer service skills

Strong oral and written communication

Proficient in understanding network

Desk side support

Windows certification

ITIL experience

Education

A+ Certification

Microsoft Windows certification

ITIL certification

Job description

Field Tech (Desk Side) Support Analyst @Atlanta,GA (Onsite)

*Must have an active A+ Certification

*Must be open to 1099 contracts (NO W2/C2C)

*Must be local to Metro Atlanta Area

Scope of Work/Key Responsibilities:

• Maintain exceptional customer service posture at ALL TIMES.
• Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
• Arrive at the school no less than 30 minutes prior to first bell
• Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
• Escalate complex issues to the senior technician for the assigned cluster as first point of contact
• Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
• Perform support activities including but not limited to:
• Proactively check the status of computer labs & media center computers on a daily basis
• Maintain and update Chrome carts for student use
• Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
• Ensure test readiness for standardized tests through updating carts and lab equipment
• Troubleshoot and/or replace Kronos hardware
• Maintain and troubleshoot location Marquee signs
• Troubleshoot and resolve minor wireless and network issues
• Install OS updates and patches on Apple and Windows based PC devices
• Install and configure printing devices.
• Maintain accurate asset assignment in Nimbus
• Track hardware inventory through Gigatrak system
• Maintain work areas and work spaces, including MDF/IDF closets
• Coordinate removal of obsolete equipment as required
• Support printers and printing devices
• Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
• Meet with onsite vendors as required to support L3 teams
• Assist with deployment of new equipment
• Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
• Provide support for IT projects and AV events in the assigned schools
• Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
• Record and submit checklists or other documentation as required for upward reporting and accountability
• Attend mandatory monthly professional development meetings
• Retrieve parts or other items needed to resolve issues from the APS IT Warehouse

Skills and Qualifications:

• 3+ years of work experience minimum
• A+ Certification
• Strong customer service skills
• Strong oral and written communication skills
• Proficient in understanding network infrastructure and wireless support
• Prior experience with desk side support is a MUST
• Microsoft Windows certification is a plus
• ITIL experience/certification is a plus
• Must have clean criminal record with the ability to pass fingerprint background check
• Must be authorized to work in the United States.
• Must hold a valid driver's license and dependable personal vehicle

Best Regards.

Sara RG,

DRS IT Solutions, Inc

28175 Haggerty Road,

Novi, MI 48377

(C) 248-440-7600 EXT -4

[e-mail]