On-Site Retail Brand Experience Specialist | Boulder

Avocado Green Mattress; Boulder (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

PTO

Employee product discount

Annual Bonus Plan

Training and Tools to be successful

Referral Bonus

Job summary

Avocado Green Brands in Boulder, CO is seeking a Retail Brand Experience Associate to drive on-site and digital sales with a customer-first approach. You will maintain product knowledge, engage customers via chats and video appointments, and work closely with teams to resolve issues and improve the overall experience.

The role requires a flexible schedule, weekend availability, and the ability to lift up to 200 pounds with proper aids.

Qualifications

• Experience in customer service or retail preferred.
• Excellent verbal and written communication with customers.
• Ability to respond to live chats and CRM-driven workflows.

Responsibilities

• Engage in daily in-person and digital sales activities on-site and via chats.
• Maintain clean, organized, and visually appealing sales areas.
• Record customer feedback and relay insights to internal teams.
• Collaborate with customer experience, production, and logistics teams.
• Support planning of events and community programs.

Skills

Customer service

Retail sales

CRM platforms

Communication

Team collaboration

Tools

TalkDesk

Intercom

Kustomer

Job description

Avocado Green Brands in Boulder, CO is seeking a Retail Brand Experience Associate to drive on-site and digital sales with a customer-first approach. You will maintain product knowledge, engage customers via chats and video appointments, and work closely with teams to resolve issues and improve the overall experience.

The role requires a flexible schedule, weekend availability, and the ability to lift up to 200 pounds with proper aids.