In-Store Brand Experience & Sales Associate

Avocado Green Brands; Santa Monica (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Training and tools to be successful

Wellness apps access

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is hiring a full-time Retail Brand Experience Associate to join our Santa Monica team. This role focuses on on-site customer interactions, driving sales, and delivering an exceptional customer experience.

You will engage customers in-person, via chats, phones, and virtual appointments, while maintaining a clean, engaging store environment. The position emphasizes a customer-first mindset, knowledge of products, and collaboration with teams to exceed KPIs.

Qualifications

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus.

Responsibilities

• Engage in daily in person sales activities, including selling through chats, phones, and virtual appointments.
• Maintain the sales floor, displays, and back stock areas to be clean, organized, and visually appealing.
• Assist with planning and executing events & community programs.
• Assist with improving area operations, efficiency, and service.
• Record and relay recurring customer feedback to internal teams to improve the customer experience.
• Collaborate with customer experience, production, and logistics teams to maintain a low return rate.

Skills

Customer service

Retail experience

CRM platforms

KPI tracking

Excellent communication

Flexible schedule

Team player

Digital & in-person selling

Tools

TalkDesk

Intercom

Kustomer

Google Suite

Job description

Avocado Green Brands is hiring a full-time Retail Brand Experience Associate to join our Santa Monica team. This role focuses on on-site customer interactions, driving sales, and delivering an exceptional customer experience.

You will engage customers in-person, via chats, phones, and virtual appointments, while maintaining a clean, engaging store environment. The position emphasizes a customer-first mindset, knowledge of products, and collaboration with teams to exceed KPIs.