On-Site & Remote IT Support Technician

Net56, Inc.; Deer Park (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Net56, Inc. is seeking a Service Desk Technician to join our IT team. The role provides remote and onsite technical support to Net56 clients, diagnosing and resolving hardware, software, and network issues while using our ticketing system to track progress.

The position is office-based in Deer Park, Illinois, with occasional travel to client locations. Ideal candidates have 1–3 years of IT support experience and strong communication skills.

Qualifications

• 1–3 years of combined education, technical training, certifications, or practical IT support experience.
• Experience with Google Workspace, Active Directory, or similar platforms.
• Experience providing computer hardware break/fix support.
• Basic understanding of Windows environments and Windows Server.
• Strong troubleshooting, analytical, and critical-thinking skills.

Responsibilities

• Provide direct remote and in-field technical support to clients.
• Diagnose and resolve technical issues through phone, email, and remote-support applications.
• Perform onsite client support when scheduled or when remote resolution is not possible.
• Create, track, document, update, and resolve client issues through the company's ticketing system.
• Troubleshoot computer hardware, software, user-access, connectivity, and network-related issues.
• Monitor network availability and uptime using SolarWinds.
• Monitor backup operations and successful completion using Veeam.
• Escalate complex technical issues to the appropriate internal resource when necessary.
• Maintain accurate documentation of troubleshooting steps, resolutions, and client communications.
• Communicate clearly and professionally with clients and internal team members.
• Assist with hardware installation, configuration, replacement, and break/fix support.
• Follow Net56 technical procedures, documentation standards, and service expectations.

Skills

Networking basics

Google Workspace

Active Directory

Troubleshooting

Customer service

Communication skills

Windows environments

Onsite support

Education

LAN/WAN networking

Windows Server

Active Directory

Disaster recovery

Network monitoring

Google Workspace

IT support

Job description

Net56, Inc. is seeking a Service Desk Technician to join our IT team. The role provides remote and onsite technical support to Net56 clients, diagnosing and resolving hardware, software, and network issues while using our ticketing system to track progress.

The position is office-based in Deer Park, Illinois, with occasional travel to client locations. Ideal candidates have 1–3 years of IT support experience and strong communication skills.