On-Site & Remote Desktop Support Specialist

Diamondback E&P LLC; Midland (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Diamondback E&P LLC is seeking a Desktop Support Analyst in Midland, TX to provide end-user technical assistance across locations. You will diagnose hardware/software issues, install and maintain desktop systems, and document resolutions in the help desk.

The role requires 1+ year in desktop support, a valid driver's license, and willingness to travel to sites. Oil & gas IT experience is a plus, as is familiarity with end-user applications and remote-support tools.

Qualifications

• High School Diploma or GED.
• Minimum one (1+) year of IT desktop support experience
• Minimum one (1+) year of experience in Microsoft desktop operating systems including Microsoft Office
• Must possess a valid Drivers License
• Able to meet and maintain the clean driving insurability standard requirements in order to drive a company vehicle, which means a driving record that is clear of any serious traffic violations within the past three years.
• Ability to travel to sites as required
• Ability to lift 35 pounds occasionally

Responsibilities

• Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
• Diagnose and resolve hardware, software, connectivity, and application issues involving laptops, desktops, peripherals, networks, servers, storage systems, and supported business applications.
• Install, configure, maintain, repair, and replace approved desktop hardware, software, and peripheral equipment.
• Document support requests, troubleshooting steps, resolutions, and escalations in the Company help desk system.
• Monitor and manage assigned help desk requests through resolution, following established service standards and escalation procedures.
• Maintain accurate hardware and software inventory records and assist with software-license tracking.
• Research desktop technologies and provide recommendations for approved products and equipment.
• Participate in the testing, documentation, and implementation of assigned technology projects.
• Assist with desktop hardware lifecycle planning, capacity planning, and future equipment needs.
• Follow Company information-security, data-protection, technology-use, safety, and equipment-handling requirements.
• Provide technical guidance and customer-focused support to employees with varying levels of technical experience.
• Availability for after-hours, weekend, holiday, or on-call support may be required based on business needs.
• Perform other related duties as assigned.

Skills

Desktop support

Customer service

Travel readiness

Education

Associate degree in information technology

Tools

Microsoft Office

Windows operating system

Job description

Diamondback E&P LLC is seeking a Desktop Support Analyst in Midland, TX to provide end-user technical assistance across locations. You will diagnose hardware/software issues, install and maintain desktop systems, and document resolutions in the help desk.

The role requires 1+ year in desktop support, a valid driver's license, and willingness to travel to sites. Oil & gas IT experience is a plus, as is familiarity with end-user applications and remote-support tools.