Quality Assurance Manager, Customization

Alumni Ventures; Santa Fe Springs (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

Alumni Ventures is seeking a Quality Assurance Manager in Santa Fe Springs, CA to enhance quality control processes at our third-party facility. The position requires strong skills in inventory inspection, production audits, and process-building to meet our quality standards.

The ideal candidate will have over 5 years of experience in quality assurance and a robust understanding of production techniques. This full-time position emphasizes independent work while coordinating effectively with remote teams.

Qualifications

• 5+ years of experience in quality assurance or production operations.
• Proven ability to resolve production quality issues rapidly.
• Strong communication skills for remote updates.
• Experience in creating SOPs and quality frameworks.

Responsibilities

• Own and monitor quality outcomes at the decorator facility.
• Conduct quality checks during the decoration process.
• Document defects and drive swift resolutions.
• Track quality and delivery KPIs and present findings to stakeholders.

Skills

Warehouse operations experience

Quality assurance knowledge

Process building skills

Communication abilities

Detail-oriented and data-driven

Proficiency with production tracking tools

Adaptability to shifting priorities

Tools

Excel or Google Sheets

WMS/OMS systems

Job description

Quality Assurance Manager, 3rd Party Inventory and Production

Location: Santa Fe Springs, CA (full-time, on-site, Monday through Friday, regular business hours)

Quince is hiring a Quality Assurance Manager to serve as the on-the-ground quality champion at our third‑party decorator facility. The role involves inspecting inbound inventory, auditing production quality, raising issues in real time, and building processes that drive our targets of 99% on‑time delivery and 99% quality acceptance.

Responsibilities

• Own quality outcomes at the 3P decorator facility, holding performance to 99% on‑time delivery and 99% quality acceptance rate targets across all production runs.
• Monitor the inspection of inbound inventory, verifying quantities, condition, and specifications against purchase orders and production requirements; drive timely inventory replacements and implement SOPs at the warehouse level.
• Conduct production quality checks throughout the decoration process (embroidery, screen‑printing, heat transfer, embossing), identifying defects, inconsistencies, or deviations from brand standards.
• Raise issues quickly and clearly, documenting defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes) and driving swift resolution with the decorator.
• Provide structured and ad‑hoc updates to the remote project manager team, communicating production status, quality metrics, open issues, and risk flags in a clear, actionable format.
• Build and implement QA processes and SOPs from the ground up— from incoming goods inspection to final outbound audits—to create a repeatable, scalable quality system.
• Track and analyze quality and delivery KPIs, identifying trends, recurring issues, and opportunities for improvement, and present findings to internal stakeholders.
• Influence and partner with the 3P decorator to drive adoption of Quince quality standards, SOPs, and process improvements at the facility level.
• Identify root causes of quality failures, inventory discrepancies, and delivery misses; work cross‑functionally with internal project managers, sourcing, and the decorator to resolve them and prevent recurrence.
• Support onboarding of new product lines or decoration techniques by developing quality checkpoints and training criteria specific to each program.
• Maintain accurate records of quality references, inspections, defect rates, corrective actions, and inventory discrepancies in Quince’s tracking systems.
• Conduct weekly operations check‑ins with decorators to review performance, open issues, corrective actions, and upcoming production requirements.

Qualifications

• 5+ years of experience in warehouse operations, quality assurance, quality control, or production operations, preferably within apparel, accessories, textiles, or decorated goods.
• Proven ability to identify, elevate, and resolve production and inventory quality issues in a fast‑moving environment.
• Strong process‑building mindset—experience creating SOPs, inspection criteria, and quality frameworks from scratch.
• Excellent communicator, able to translate on‑ground observations into clear, concise written updates for a remote team.
• Detail‑oriented and data‑driven, with experience tracking KPIs and using metrics to drive decisions and accountability.
• Comfortable working independently on‑site with minimal direct supervision while staying tightly aligned with a distributed team.
• Proficiency with production tracking tools, WMS/OMS systems, or similar platforms; strong skills in Excel or Google Sheets for reporting.
• Flexible and solutions‑oriented, with the ability to adapt quickly to shifting priorities, rush orders, and unexpected issues.
• Nice to have: Hands‑on knowledge of decoration techniques (embroidery, screen‑printing, heat transfer, embossing) and the quality standards associated with each.

Physical Requirements

• Fully on‑site role at our third‑party decorator facility in Santa Fe Springs, CA during regular business hours.
• Lifting up to 50 pounds.
• Standing and walking throughout the entirety of the shift.
• Ability to go up and down stairs, use of ladders throughout the day as needed.
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects.
• May be asked to work outside or travel to shoots off‑site as needed.

Salary

Pay Range: $85,000 – $100,000 USD

Equal Opportunity & Hiring Integrity

Quince provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of this role, please let us know by completing the accommodation form.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.