Embroidery Quality Lead - On-Site with 3P Vendors

Quince; Santa Fe Springs (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Quince in Santa Fe Springs, CA, seeks an Embroidery Quality Control Specialist to oversee decoration quality from pre-production through final shipping. You will work with 3P decorators to ensure perfection, maintain audit trails, and support order management in a fast-paced M2C environment.

The role requires 2+ years in embroidery QC, proficiency with Wilcom/Tajima/Hatch, Cadence, Printavo, and Google Sheets, plus strong attention to detail and clear documentation.

Qualifications

• 2+ years of embroidery production, quality control, or decoration operations with hands-on knowledge of embroidery standards (stitch quality, density, color accuracy, placement)
• Proficiency with embroidery software (Wilcom, Tajima, Hatch, or similar) for file review and digitizing verification
• Demonstrated ability to set and enforce quality standards; experience managing vendor or decorator relationships a plus
• Strong written and verbal communication skills; comfortable drafting detailed approval/rejection notes and briefing management on quality trends
• Proficient with Cadence, Printavo, Google Sheets, and photography documentation systems
• Meticulous attention to detail; calm under pressure; solutions-oriented mindset
• Physical ability to stand for extended periods and perform detailed visual inspections of garments and decorated products

Responsibilities

• Own pre-production approval — review art proofs from 3P decorators and assess sew-out samples against order specifications (placement, sizing, color match, stitch quality, trademark symbols); approve or reject with detailed written notes before production begins
• Manage third-party decorator relationships — establish quality standards with our 3P decorators, and other partners; conduct inspections during production runs and review finished samples before shipment
• Perform final shipping inspections — visually and tactilely inspect all decorated items for loose threads, puckering, seam integrity, color accuracy, and placement precision; pull non-conforming work and route to rework or disposal
• Track and communicate quality metrics — maintain detailed records of all approvals, rejections, and rework; document defect trends by decorator and order type; report monthly on quality performance and elevate issues to Operations Manager
• Conduct daily quality audits with 3P decorators — review performance data, identify root causes of defects, and collaborate on corrective action plans to drive continuous improvement
• Maintain complete audit trail — document all quality decisions in Cadence, maintain photographic records of pre-pro approvals, and organize digital quality files for compliance and dispute resolution
• Support order management — coordinate closely with Order Management Coordinator on rush orders, approval timeline changes, and delivery commitment risks driven by quality issues

Skills

Embroidery QC

Vendor management

Technical writing

Cadence & tools

Attention to detail

Physical stamina

Embroidery software

Tools

Wilcom

Tajima

Hatch

Cadence

Printavo

Google Sheets

Photography documentation

Job description

Quince in Santa Fe Springs, CA, seeks an Embroidery Quality Control Specialist to oversee decoration quality from pre-production through final shipping. You will work with 3P decorators to ensure perfection, maintain audit trails, and support order management in a fast-paced M2C environment.

The role requires 2+ years in embroidery QC, proficiency with Wilcom/Tajima/Hatch, Cadence, Printavo, and Google Sheets, plus strong attention to detail and clear documentation.