On-Site Provider Support Specialist

IMS Marketing Inc.; Amarillo (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

IMS Marketing Inc. in Amarillo, Texas is seeking a customer support professional to assist providers, clients, and members in a fast-paced environment. You will address inquiries, resolve issues, and maintain a high standard of service while documenting interactions accurately in the system.

The role requires excellent communication, organizational skills, and the ability to multitask. On-site training is mandatory, with remote possibilities discussed later at management discretion.

Formación

• Excellent organizational and communication abilities.
• Strong written and verbal communication; active listening skills.
• Proven customer service experience in a fast-paced environment.
• Accurate typing (min. 35 WPM) and multitasking capability.
• Ability to document interactions precisely and work independently or in a team.
• Knowledge of medical terminology is a plus but not required.

Responsabilidades

• Provide professional and courteous assistance to providers, clients, members, and internal teams.
• Address inquiries and resolve issues related to group health plans accurately and efficiently.
• Maintain a positive and professional attitude when interacting with customers.
• Accurately document and update customer information and interactions in the system.
• Actively listen to customer needs to ensure all concerns are addressed appropriately.
• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.
• Collaborate with team members to achieve department goals and ensure customer satisfaction.
• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.

Conocimientos

Organization

Communication

Active listening

Typing speed 35 WPM

Customer service

Multitasking

Independent / teamwork

Medical terminology (preferred)

Herramientas

Microsoft Office

Descripción del empleo

IMS Marketing Inc. in Amarillo, Texas is seeking a customer support professional to assist providers, clients, and members in a fast-paced environment. You will address inquiries, resolve issues, and maintain a high standard of service while documenting interactions accurately in the system.

The role requires excellent communication, organizational skills, and the ability to multitask. On-site training is mandatory, with remote possibilities discussed later at management discretion.