Provider Queue Representative

Imstpa; Amarillo, Northern (TX, KY); Hybride; USD 21 000 - 22 000; Plein temps

Résumé du poste

Imstpa is seeking a Provider Queue Representative in Amarillo, TX to deliver exceptional customer service to providers, clients, and members. You will handle inquiries, resolve issues, and document interactions accurately in the system, while maintaining a courteous, professional approach in a fast-paced environment.

The role requires excellent communication and organizational skills, with strong proficiency in Microsoft Office and a proven ability to multitask.

Qualifications

• Excellent organizational skills.
• Exceptional written and verbal communication abilities.
• Strong proficiency in Microsoft Office applications.
• Proven ability to multitask effectively in a fast-paced environment.
• Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently.
• Active listening skills with the ability to identify and address customer needs.
• Accurate typing skills, with a minimum of 35 words per minute.
• Dependable and able to work independently or as part of a team.

Responsabilités

• Provide professional and courteous assistance to providers, clients, members, and internal teams.
• Address inquiries and resolve issues related to group health plans accurately and efficiently.
• Maintain a positive and professional attitude when interacting with customers.
• Accurately document and update customer information and interactions in the system.
• Actively listen to customer needs to ensure all concerns are addressed appropriately.
• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.
• Collaborate with team members to achieve department goals and ensure customer satisfaction.
• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.

Connaissances

Organizational skills

Written & verbal communication

Multitasking

Customer service

Active listening

Typing 35 wpm

Dependable

Teamwork

Outils

Microsoft Office

Description du poste

# Provider Queue RepresentativeAMARILLO, TX 79107## OverviewSalary Range$15.00 - $16.00 HourlyJob ShiftDayCategoryCustomer Service## Description**THIS IS NOT A REMOTE OPPORTUNITY. ALL CANDIDATES MUST BE WILLING AND ABLE TO COMMUTE TO THE AMARILLO, TEXAS OFFICE.**Provide exceptional customer support to providers, clients and members by addressing inquiries, resolving issues, and maintaining a high standard of service. This position requires excellent communication and organizational skills, the ability to multitask effectively, and a commitment to providing outstanding customer experiences in a fast-paced environment. This is NOT a remote position. All candidates will be required to be on-site until fully trained. Remote work possibilities can be discussed after training and are at manager discretion.**Key Responsibilities:** • Provide professional and courteous assistance to providers, clients, members, and internal teams. • Address inquiries and resolve issues related to group health plans accurately and efficiently. • Maintain a positive and professional attitude when interacting with customers. • Accurately document and update customer information and interactions in the system. • Actively listen to customer needs to ensure all concerns are addressed appropriately. • Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information. • Collaborate with team members to achieve department goals and ensure customer satisfaction. • Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.## Qualifications**Qualifications:** • Excellent organizational skills. • Exceptional written and verbal communication abilities. • Strong proficiency in Microsoft Office applications. • Proven ability to multitask effectively in a fast-paced environment. • Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently. • Active listening skills with the ability to identify and address customer needs. • Accurate typing skills, with a minimum of 35 words per minute. • Dependable and able to work independently or as part of a team.**Preferred Qualifications (Not Required):** • Knowledge of medical terminology. • Experience with medical or dental coding and billing.