Customer Support Specialist - Call Center

Amarillo; Amarillo, Northern (TX, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

The City of Amarillo is seeking a Call Center Agent to deliver quality customer service by handling inquiries and resolving issues efficiently. This on-site role involves speaking with callers, updating records in the CRM, and maintaining a positive experience for every customer.

Responsibilities include listening to customer needs, diffusing tense situations, and providing accurate information while adhering to policies.

Qualifications

• High School Diploma or equivalent required; additional education preferred.
• Exceptional customer service skills and ability to listen actively.
• Proficient with computers, CRM software, and data entry; strong typing.

Responsibilities

• Handle inbound/outbound calls and respond to customer inquiries.
• Address complaints and troubleshoot product/service issues.
• Provide accurate information and solutions to customers.

Skills

Customer service

Active listening

Verbal communication

Written communication

CRM software

Multi-tasking

Telephone etiquette

Education

High School Diploma or equivalent

Tools

CRM software

Databases

Billing systems

Job description

The City of Amarillo is seeking a Call Center Agent to deliver quality customer service by handling inquiries and resolving issues efficiently. This on-site role involves speaking with callers, updating records in the CRM, and maintaining a positive experience for every customer.

Responsibilities include listening to customer needs, diffusing tense situations, and providing accurate information while adhering to policies.