On-Site Property Operations Leader

FirstService Residential; Town of Florida (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Full benefits including health, dental

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a General Manager to lead the on-site operation of a property in New York. You will coordinate with departments and senior leadership to meet company objectives, manage staff, and ensure high-quality service to residents.

The role requires 3+ years in property operations or related fields, a business degree, and CAM certification. Excellent organizational and interpersonal skills are essential. Full-time with benefits and potential travel for training.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the State of Florida for CAM.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Leadership

Critical thinking

Problem solving

Judgement & decision-making

Interpersonal skills

Confidential information handling

Florida statutes knowledge

Education

Bachelor’s degree in business or related field

CAM certification / Florida license for Community Association Management

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a General Manager to lead the on-site operation of a property in New York. You will coordinate with departments and senior leadership to meet company objectives, manage staff, and ensure high-quality service to residents.

The role requires 3+ years in property operations or related fields, a business degree, and CAM certification. Excellent organizational and interpersonal skills are essential. Full-time with benefits and potential travel for training.