On-Site Property Manager with Growth & Bonuses

11 Residential; Lacey (WA); Sur place; USD 49 594 000 - 52 349 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Health Savings Account

401(k) with match

Employee rental discount

Mileage stipend

Education reimbursement

Paid time off

Growth opportunities

Résumé du poste

11Residential is seeking a skilled Property Manager to oversee day-to-day operations at the 6 Wood Flats in Lacey, WA. You will drive resident satisfaction, leasing, marketing, financial management, and staff supervision while building a sense of community across 108 units.

This onsite role emphasizes hands-on leadership and strong customer service. Ideal candidates have 5+ years in multifamily property management, proficiency with Yardi Voyager and related tools, and a solid grasp of housing

Qualifications

• 5+ years of experience in managing multifamily properties.
• Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is preferred.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Being bilingual in English and Spanish is a plus.
• Strong knowledge of local, state, and federal Fair Housing and other housing laws.
• High school diploma or equivalent (GED) is required.
• Must hold and maintain a valid driver's license and have reliable transportation.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to work in-person on premises. This role is not eligible for remote work.

Responsabilités

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
• Manage positive relationships with vendors and negotiate contracts.
• Coordinate resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the propertybudget and adhere to budgetaryguidelinesandpurchasing protocols.
• Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication.
• Conduct regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
• Assist other properties, ifneeded, to support overall operational goals.
• Fulfill any other duties as assigned by management based on business needs.

Connaissances

Multifamily property management

Bilingual English/Spanish

Customer service

Formation

High school diploma or equivalent

Outils

Yardi Voyager

CRM IQ

RentCafe

HappyCo

Microsoft Office Suite

Description du poste

11Residential is seeking a skilled Property Manager to oversee day-to-day operations at the 6 Wood Flats in Lacey, WA. You will drive resident satisfaction, leasing, marketing, financial management, and staff supervision while building a sense of community across 108 units.

This onsite role emphasizes hands-on leadership and strong customer service. Ideal candidates have 5+ years in multifamily property management, proficiency with Yardi Voyager and related tools, and a solid grasp of housing