On-Site Property Admin & Resident Experience Coordinator

AKAM Associates Inc.; City of Rochester (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

AKAM Associates Inc. is seeking an On-Site Administrative Assistant to support the property management team in Brooklyn, NY.

The role requires strong organization, communication, and a service-oriented mindset to serve residents, vendors, and staff. Responsibilities include front-desk presence, data entry, reporting, scheduling, invoicing support, and basic accounting tasks using Yardi, SharePoint, and MS Office.

Qualifications

• 1–3 years of administrative experience, preferably in property management or real estate.
• High school diploma or equivalent; Associate’s degree preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Yardi, RealPage, or similar).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Professional demeanor and ability to maintain confidentiality.

Responsibilities

• Be onsite at the property management office days per week.
• Serve as first point of contact for residents, visitors, and vendors.
• Perform general administrative duties: answering phones, managing emails, filing, scanning, and data entry.
• Meet required standards for responding to communications from residents, owners, staff, and vendors.
• Answer phone calls promptly; return any missed calls within four business hours.
• Assess and address resident or owner requests and concerns; elevate, as necessary.
• Be knowledgeable of building policies and available for individual meetings with Board Members or Residents.
• Implement hospitality best practices to enhance resident experience.
• Maintain and update resident and property records in property management software.
• Assist with scheduling and coordinating meetings, inspections, and property-related events.
• Process work orders, track maintenance requests, and communicate status updates to residents and management.
• Prepare reports, correspondence, and notices for management and residents.
• Assist with move-ins, move-outs, and lease documentation as needed.
• Support accounting functions such as preparing invoices, collecting payments, and reconciling petty cash.
• Maintain office supplies and ensure office equipment is functioning properly.
• Assist management team with special projects, events, or administrative tasks as needed.

Skills

Organizational skills

Verbal communication

Written communication

Customer service

Multitasking

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Yardi

Fresh Service

SharePoint

MS Outlook

Excel

Word

Monday.com

Avid

Site-Compli

Job description

AKAM Associates Inc. is seeking an On-Site Administrative Assistant to support the property management team in Brooklyn, NY.

The role requires strong organization, communication, and a service-oriented mindset to serve residents, vendors, and staff. Responsibilities include front-desk presence, data entry, reporting, scheduling, invoicing support, and basic accounting tasks using Yardi, SharePoint, and MS Office.