On-Site Property Admin & Resident Concierge

Akam Associates Inc.; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Akam Associates Inc. is seeking an On-Site Administrative Assistant to provide essential administrative support to the onsite property management team in New York.

The role requires strong organization, communication, and customer service skills as you will be the main point of contact for residents, vendors, and staff. Responsibilities include answering phones, managing emails, filing, data entry, coordinating meetings, processing work orders, and assisting with move-ins/move-outs and lease

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 1–3 years of administrative experience in property management or real estate.
• Proficiency in Microsoft Office Suite and property management software (Yardi, RealPage, or similar).

Responsibilities

• Serve as the first point of contact for residents, visitors, and vendors; respond professionally.
• Perform general administrative duties: answering phones, managing emails, filing, scanning, data entry.
• Meet standards for responding to communications from residents, owners, staff, and vendors.
• Answer calls promptly; return missed calls within four business hours.
• Address resident or owner requests and concerns; elevate as necessary.
• Be knowledgeable of building policies and available for meetings with Board Members or Residents.
• Implement hospitality practices to enhance resident experience.
• Maintain and update resident and property records in PM software.
• Assist with scheduling meetings, inspections, and property events.
• Process work orders, track maintenance, and update residents and management.
• Prepare reports, correspondence, and notices for management and residents.
• Assist with move-ins/outs and lease documentation as needed.
• Support accounting tasks such as invoices, payments, and petty cash reconciliation.
• Maintain office supplies and ensure equipment functions properly.
• Assist with special projects or administrative tasks as needed.

Skills

Verbal communication

Written communication

Organization

Data entry

Attention to detail

Education

High school diploma

Associate's degree preferred

Tools

Yardi

Fresh Service

SharePoint

Microsoft Outlook

Excel

Word

Monday.com

Avid

Site-Compli

Job description

Akam Associates Inc. is seeking an On-Site Administrative Assistant to provide essential administrative support to the onsite property management team in New York.

The role requires strong organization, communication, and customer service skills as you will be the main point of contact for residents, vendors, and staff. Responsibilities include answering phones, managing emails, filing, data entry, coordinating meetings, processing work orders, and assisting with move-ins/move-outs and lease