On-Site Property Admin & Resident Experience Lead

AKAM Living Services, Inc.; New York, Northern (NY, KY); Hybrid; USD 37,000 - 43,000; Full time

Job summary

AKAM Living Services, Inc. in New York, NY seeks an On-Site Administrative Assistant to support the property management team. You will handle correspondence, phone duties, and data entry, and serve as the friendly first point of contact for residents, vendors, and staff.

The role requires being onsite 3 days a week, strong organization, and professional communication. You will use Yardi, SharePoint, Outlook, Excel, and other tools to manage records, process work orders, and coordinate meetings.

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 1–3 years of administrative experience, preferably in property management or real estate.
• Proficiency in Microsoft Office Suite and property management software (Yardi, RealPage, or similar).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Onsite at the property management office 3 days per week.
• First point of contact for residents, visitors, and vendors, responding professionally.
• Administrative duties including phones, emails, filing, scanning, data entry.
• Respond to communications from residents, owners, staff, and vendors.
• Answer phone calls promptly; return missed calls within four business hours.
• Assess and address resident or owner requests and concerns; escalate as necessary.
• Know building policies; meet with Board Members or Residents.
• Implement hospitality best practices to enhance resident experience.
• Maintain resident and property records in property management software.
• Assist with scheduling meetings, inspections, and events.
• Process work orders, track maintenance, and communicate status.
• Prepare reports, correspondence, and notices for management and residents.
• Assist with move-ins, move-outs, and lease documentation.
• Support accounting tasks such as invoices, payments, and petty cash.
• Maintain office supplies and ensure equipment functions.
• Assist management with special projects and tasks.

Skills

Organizational Skills

Communication

Customer Service

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Associate’s Degree (preferred)

Tools

Yardi

Fresh Service

SharePoint

Microsoft Outlook

Excel

Word

Monday.com

Avid

Site-Compli

Job description

AKAM Living Services, Inc. in New York, NY seeks an On-Site Administrative Assistant to support the property management team. You will handle correspondence, phone duties, and data entry, and serve as the friendly first point of contact for residents, vendors, and staff.

The role requires being onsite 3 days a week, strong organization, and professional communication. You will use Yardi, SharePoint, Outlook, Excel, and other tools to manage records, process work orders, and coordinate meetings.