Onsite Property Admin & Resident Experience Lead

AKAM; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

AKAM is seeking an On-Site Administrative Assistant to provide essential support to the property management team at our NYC property. You will manage phones, emails, filing, data entry, and general admin duties while serving as the first point of contact for residents, vendors, and staff.

This role requires strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 1–3 years of administrative experience, preferably in property management or real estate.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Yardi, RealPage, or similar).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Professional demeanor and ability to maintain confidentiality.

Responsibilities

• Be onsite at the property management office 3 days per week.
• Serve as the first point of contact for residents, visitors, and vendors.
• Answer phones, manage emails, filing, scanning, and data entry.
• Respond to communications from residents, owners, staff, and vendors.
• Provide status updates on maintenance requests and work orders.

Skills

Organizational skills

Communication skills

Customer service

Problem solving

Reliability

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Yardi

Fresh Service

SharePoint

Microsoft Outlook

Excel

Word

Building Link

Email distribution

Monday.com

Avid

Site-Compli

Job description

AKAM is seeking an On-Site Administrative Assistant to provide essential support to the property management team at our NYC property. You will manage phones, emails, filing, data entry, and general admin duties while serving as the first point of contact for residents, vendors, and staff.

This role requires strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced environment.