On-Site Procurement & Customer Care Specialist

Cephas Consultancy Services Private Limited; Middletown (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Cephas Consultancy Services Private Limited in Middletown, Connecticut, is seeking a Sales - Customer Service Representative - Integrated Supply for an on-site, contract position. You will handle procurement activities, vendor coordination, and customer support, ensuring timely delivery and cost-effective solutions.

The role requires strong MS Office skills, ERP/inventory system aptitude, and excellent communication.

Qualifications

• High school diploma or equivalent; Bachelor's degree in a related field preferred.
• 1+ years of experience in procurement preferred.
• CPM certification preferred.
• Excellent customer service.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Responsibilities

• Perform procurement activities to meet customer demand and align with purchasing strategies.
• Review and approve inventory forecasts produced by ERP/inventory management systems.
• Review and approve replenishment recommendations.
• Assess orders to expedite/de-expedite for delivery optimization.
• Place purchase requisitions and vendor purchase orders.
• Research and recommend vendors and items meeting specs and price/delivery standards.
• Monitor quality/timeliness of products; coordinate returns/replacements as needed.
• Coordinate vendor returns for aging/expired inventory and liquidation.
• Follow up on purchase orders with vendors and communicate status to customers.
• Resolve vendor issues related to timeliness and product quality.
• Maintain relationships with suppliers and customers.
• Research and resolve accounts payable nonconformance with suppliers.
• Identify opportunities for customer cost savings.
• Produce customer KPI data.
• Follow SOPs and LEAN practices; keep worksite clean and professional.

Skills

Customer service

MS Office

Outlook

ERP systems

Communication skills

Attention to detail

Self-motivation

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

ERP software

Inventory management software

Job description

Cephas Consultancy Services Private Limited in Middletown, Connecticut, is seeking a Sales - Customer Service Representative - Integrated Supply for an on-site, contract position. You will handle procurement activities, vendor coordination, and customer support, ensuring timely delivery and cost-effective solutions.

The role requires strong MS Office skills, ERP/inventory system aptitude, and excellent communication.