Sales - Customer Service Representative - Integrated Supply

Cephas Consultancy Services Private Limited; Middletown (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Cephas Consultancy Services Private Limited in Middletown, Connecticut, is seeking a Sales - Customer Service Representative - Integrated Supply for an on-site, contract position. You will handle procurement activities, vendor coordination, and customer support, ensuring timely delivery and cost-effective solutions.

The role requires strong MS Office skills, ERP/inventory system aptitude, and excellent communication.

Qualifications

• High school diploma or equivalent; Bachelor's degree in a related field preferred.
• 1+ years of experience in procurement preferred.
• CPM certification preferred.
• Excellent customer service.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Responsibilities

• Perform procurement activities to meet customer demand and align with purchasing strategies.
• Review and approve inventory forecasts produced by ERP/inventory management systems.
• Review and approve replenishment recommendations.
• Assess orders to expedite/de-expedite for delivery optimization.
• Place purchase requisitions and vendor purchase orders.
• Research and recommend vendors and items meeting specs and price/delivery standards.
• Monitor quality/timeliness of products; coordinate returns/replacements as needed.
• Coordinate vendor returns for aging/expired inventory and liquidation.
• Follow up on purchase orders with vendors and communicate status to customers.
• Resolve vendor issues related to timeliness and product quality.
• Maintain relationships with suppliers and customers.
• Research and resolve accounts payable nonconformance with suppliers.
• Identify opportunities for customer cost savings.
• Produce customer KPI data.
• Follow SOPs and LEAN practices; keep worksite clean and professional.

Skills

Customer service

MS Office

Outlook

ERP systems

Communication skills

Attention to detail

Self-motivation

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

ERP software

Inventory management software

Job description

Sales - Customer Service Representative - Integrated Supply

Cephas Consultancy Services Private Limited Middletown, Connecticut, United States

About this position

Job Id :CLI-45735-0

Job Type: contractual

Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

***REQUIRED***

1. Must be US Citizen

2. Required to present to security on day one: US passport or birth certificate with raised seal, and background check results.

3. Client specific background screening required - see Background Checks section below.

4. See attached document with onboarding/badging process details.

-Hours: Mon-Fri 730am-4pm. Occasional OT.

-Temp to hire.

-This is an on-site, in person position. Can not be done remotely.

-Computer skills required. Will be using MS Office and Outlook daily.

-Professionalism a must.

-Will quickly and effectively respond to requests from the client, in addition to calling vendors.

-Will handle invoice resolution, resolving discrepancies, and expedient processing.

-Dress code: Business Casual, jeans/long pants and collared shirt/blouse.

Requirements:

High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer’s facility (hand, foot, and eye or other as dictated by the customer’s safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit. The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Responsibilities:

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.
• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.